Talent & Culture Manager

We are far more than a worldwide leader. We are more than 240000 women and men who share something unique.
Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion

SOFITEL DUBAI THE OBELISK

Sofitel Dubai the Obelisk is Sofitel’s largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French “Joie de Vivre”. Guests have the option to unwind at the Sofitel Spa with L’Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatherings 

Sofitel Dubai the Obelisk will infuse the brand’s essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destination!

Managing Recruitment and Hiring Process

• Liaise with Managers to establish their recruitment requirements and ensure recruitment is in line with budget and forecasted levels of business. Follow up with Managers during all stages of the recruitment process, keeping them informed of progress and ensuring that HR is aware of all actions.
• Identify most effective and cost efficient method of recruitment for all positions – update and maintain the internal notice board with internal adverts, Vacancy listings, and update vacancies with the AccorHoteljobs Website.
• Assists in the interviewing and hiring of candidates with the appropriate skills, as needed.
• Oversees/monitors candidate identification and selection process.
• Performs reference check on candidate identification/selection.

Managing Heartist Development

• Collaborates with management team to ensure departmental orientation processes are in place and ambassadors receive the appropriate new hire training to successfully perform their job.
• Ensure HODs use all available on the job training tools for ambassadors; supervise on-going training initiatives, record them and conducts training, when needed.
• Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for ambassadors and emphasize the importance of guest service in company culture.
• Ensures attendance by all new hires and participation of the leadership team in training programs.
• Develop an effective annual Training Plan which meets the needs of ambassadors as outlined in Annual Appraisal and PDP and which assists the hotel achieve its goals and objectives.
• Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.
• With support of Director of T&C, structure and monitor the Hotel’s annual training budget and ensure all training expenses are kept in line with this budget, adjusting planned expenses / actions in line with changing hotel requirements.

Maintaining Heartist Relations & Welfare

• Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
• Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
• Utilizes an "open door" policy to acknowledge heartist problems or concerns in a timely manner
• Ensures heartist issues are referred to the Department Manager for resolution or escalated to the Director of T&C.
• Lead, plan and organize generic social and community activities.
• Ensure that cafeteria, lockers and common areas are always cleaned and up to standard

Managing Legal and Compliance Practices

• Ensures Heartist files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
• Ensures compliance with procedure for accessing, reviewing, and auditing Heartist files and ensure compliance with the Privacy Act.
• Ensures medical records are maintained in a separate, secure and confidential medical file.
• Communicates property rules and regulations via the ambassador handbook.

• Minimum of 3 years Human Resources management experience, preferably in the luxury setting
• A strong understanding of labor and employment law
• Strong oral and written communication skills
• Ability to train and develop team members
• Ability to work effectively in a team environment and take initiative
• Excellent organizational skills
• Analytical skills

Computer skills (Pack Office, ERP, FMC)