Staff Village Supervisor

Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick  Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 420 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.

We are seeking a highly organized and efficient Staff Village (Heartist Village) Supervisor. In this role, he/she will be responsible in assist the Staff Village Manager for overseeing all aspects of staff housing, ensuring a comfortable and safe living environment for our workforce.

• Ensure that the Heartist is at the center of every single strategic initiative, project or process;
• Oversee the allocation of staff accommodation based on company policies, employee entitlements, and employee needs
• Ensure all employee accommodation facilities are properly maintained, safe, clean, and fully operational
• Develop and implement staff village policies and procedures in compliance with local regulations
• Oversee the maintenance and repair of village building units and apartment, coordinating with service providers
• Handle staff inquiries, complaints, and conflict resolution in a professional and timely manner
• Collaborate with Talent & Culture team and other departments to ensure smooth employee transitions and housing assignments
• Conduct regular inspections of staff village units to maintain quality standards
• Implement and maintain an efficient system for inventory management of furniture and appliances
• Stay updated on local regulations and ensure compliance in all village operations.
• Oversee day-to-day activities in the on-site employee dining area ensuring cleanliness and hygiene at all times
• Liaise with outside F&B vendor provided menu should be has a Hygiene & Sanitation Certification from local health government office
• Assist the Staff Village Manager in additional tasks when needed.

Employee Welfare

• In coordination with the Talent & Culture Department, organize and lead all the employee welfare activities in the staff accommodation as and when required
• Be present and actively participate in all the welfare activities
• Ensure any relevant communications are cascaded to all employees living in the accommodation including notices, announcements, etc.
• Ensure that all the welfare facilities i.e recreation room, multipurpose room, Gym are well maintained, clean, tidy and all equipment are perfectly working.

Transportation

• Ensure the transportation arrangement for all employees living in the staff accommodation are as per operational requirements
• Ensure vehicles are regularly inspected, documented and consistently adhere to local legislation, health & safety regulations, safety measures, and other accommodation-related policies

• Minimum of 2 years of experience in property management or staff housing
• Good reading, writing and oral proficiency in English and Bahasa Indonesia language
• Valid driver’s license issued by Indonesia Police is mandatory
• Understand of Front Office, Housekeeping, Food & Beverage Service operation, OSHE (Occupational Safety Health Environment)
• Proficiency in Microsoft Office
• Proactive and strong interpersonal, communication skills, customer service orientation
• Excellent problem-solving and conflict resolution abilities
• Experience in managing staff and contractors
• Strong organizational skills and attention to detail
• Ability to work independently and make decisions in a fast-paced environment

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.