- Integral
- Permanente
- SOFITEL
- Talento & Cultura
__jobinformationwidget.freetext.LocationText__
Sofitel Dubai Downtown, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF71815G
Learning, Development & Quality Manager
Region
Luxury & Lifestyle
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
We are looking for a heartfelt Learning, Development & Quality Manager who will be responsible for strategically enhancing the hotel's performance by identifying training needs, developing effective learning initiatives, and meticulously overseeing quality standards to ensure exceptional Heartist and guest experiences.
- Identify training needs through various sources (guest feedback, appraisals, departmental requests), develop comprehensive annual training plans, and create quarterly and annual training calendars to meet hotel goals and ambassador development.
- Design, source, and deliver a variety of training courses, including new hire orientation programs, ensuring they generate a positive first impression and emphasize guest service.
- Supervise and monitor on-the-job training initiatives, ensuring HODs utilize available tools, and provide guidance to managers and ambassadors on training opportunities and career development.
- Maintain accurate training records and monitor the effectiveness of pre- and post-course briefings to maximize training benefits and identify future needs.
- Create quality awareness, communicate quality requirements and policies, and promote continuous improvement throughout the Hotel.
- Schedule and monitor audits of various areas based on hotel and LQA standards, and analyze LQA data to formulate action plans with departments.
- Regularly analyze guest feedback from various sources (TrustYou, LQA, social media, Tripadvisor), generate daily guest satisfaction reports, and participate in briefings to present results and discuss incidents.
- Be a brand and quality Heartist by nature enforcing the "Language of Luxury” in every step of the day
- Bachelor’s degree in Human Resources management or Hospitality Management
- Previous experience of leadership in the area of Quality, L&D or similar area
- Knowledge of luxury hotel standards
- Ability to train and develop team members
- Excellent organizational skills
- Analytical skills
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Singapore
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Talento & Cultura
Descrição
Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. Based in Singapore. Based in Changi Airport Singapore, the Talent & Cultu
Referência
aa050aa7-21a9-4366-8e64-47ae2c2f5b4f
Data de validade
01/01/0001
Salário
Localização
Mövenpick Bahrain, Muharraq, Bahrain
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Muharraq
Áreas
Talento & Cultura
Descrição
As Talent & Culture Manager, you will play an important role in our mission to deliver exceptional Heartists employment journey. Your key responsibilities will include:Talent Acquisition: Lead the rec
Referência
016d2206-4875-4e71-a698-9667c6836792
Data de validade
01/01/0001
Salário
Localização
Cologne, Germany
Experience Level
Not Applicable
Jornada de Trabalho
Casual
Brands
ACCOR
Tipo de Contrato
Temporário
Locations
Cologne
Áreas
Talento & Cultura
Descrição
Freelance Training Specialist – Learning & Development, Academy - DACH (Austria)Are you passionate about developing people and making an impact through training? We are looking for Freelance Training
Referência
203ba7fb-427b-472e-bfde-b73ee60e8bce
Data de validade
01/01/0001
Salário
Localização
Hamburg, Germany
Experience Level
Not Applicable
Jornada de Trabalho
Casual
Brands
ACCOR
Tipo de Contrato
Temporário
Locations
Hamburg
Áreas
Talento & Cultura
Descrição
Freelance Training Specialist – Learning & Development, Academy - DACH (Austria)Are you passionate about developing people and making an impact through training? We are looking for Freelance Training
Referência
3ec244a4-f84d-4490-b37f-10b8172b8afc
Data de validade
01/01/0001
Salário
Localização
Berlin, Germany
Experience Level
Not Applicable
Jornada de Trabalho
Casual
Brands
ACCOR
Tipo de Contrato
Temporário
Locations
Berlin
Áreas
Talento & Cultura
Descrição
Freelance Training Specialist – Learning & Development, Academy - DACH (Austria)Are you passionate about developing people and making an impact through training? We are looking for Freelance Training
Referência
b7099c5f-5106-4a67-ad27-dfbf00a5b0b5
Data de validade
01/01/0001
Salário
Localização
Rixos Bab Al Bahr, Ras Al-Khaimah, United Arab Emirates
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
RIXOS
Tipo de Contrato
Permanente
Locations
Ras Al-Khaimah
Áreas
Talento & Cultura
Descrição
Reporting to the Manager, People & Development, you’ll play a critical behind-the-scenes role in organizing, tracking, and coordinating smooth and inspiring training experiences across the hotel. Wha
Referência
52df1746-a5b4-4ce0-9069-f7be0ec2de97
Data de validade
01/01/0001
Salário
Localização
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Cape Town
Áreas
Talento & Cultura
Descrição
Scope of Position:The primary role of the Payroll & Benefits Officer will be to manage all the payroll functions including processing monthly payroll, administers the benefits program, and compensatio
Referência
b848303f-8fa5-4054-b602-4bc585abc512
Data de validade
01/01/0001
Salário
Localização
NOVOTEL NEW DELHI CITY CENTRE, New Delhi, India
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Cargo com Graduação
Locations
New Delhi
Áreas
Talento & Cultura
Descrição
Monitor present and future trends in the local labor situation, social legislation and make recommendations to the management Monitor the administration of the Performance Appraisal Program and act in
Referência
e185cdb1-fb6e-44a3-ba05-533bb9645caa
Data de validade
01/01/0001
Salário
Localização
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
FAIRMONT
Tipo de Contrato
Permanente
Locations
Wailea-Makena
Áreas
Talento & Cultura
Descrição
Your role as the Assistant Director, Talent & Culture will support the management of the Talent & Culture Department of the property and pertains to all areas which support the Fairmont philosophy of
Referência
607a629b-cc2c-4392-b090-5dfec05f2317
Data de validade
01/01/0001
Salário
Localização
Hyde Johannesburg Rosebank, Johannesburg, South Africa
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
HYDE
Tipo de Contrato
Permanente
Locations
Johannesburg
Áreas
Talento & Cultura
Descrição
Job Purpose Responsible for preparing & facilitating training programmes. Coordinates In-site and off-site training activities for employees. Handles logistics for training activities including venues
Referência
e3535b0b-3728-4d22-a2d1-120770e038d7
Data de validade
01/01/0001