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  1. Integral
  2. Permanente
  3. NOVOTEL
  4. Spa e Lazer

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PULLMAN PULLMAN NAIROBI WESTLANDS, Nairobi, Kenya

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REF35574M

Spa Therapist (Pre-Opening)

Region

MEA SPAC


Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.


Job Description

Scope:                        

Assists the Head Therapist in maintaining the Spa facilities, good quality of service to guests, training spa employees to achieve good standards and selling products effectively. Also conducts therapy treatments and helps/ trains therapists to do therapy treatments effectively.

What you will be doing:

  • Perform massage and treatments while maintaining the client's comfort at all times.
  • Ensure individualized guest service through acknowledging and responding to their needs and expectation.
  • Actively participate in other areas of the Spa Operation, such as body treatments, product knowledge and retail sales.
  • Ensure spa operation follows SOP guidelines and regulations.
  • Handle customer complaints and therapy queries
  • Actively up sell all the appropriate Spa, retail and fitness services to the guests.
  • Control the stock and inventory for therapy products and spa consumables.
  • Confidently recommend and up sell additional treatments to guests.  To try to rebook them wherever possible.
  • Assists Spa Receptionist with Spa tours when needed.
  • Assists the Spa Management with marketing and promotions when needed.
  • Assists the Head Therapist with Stock care and control when needed.
  • Assists the Receptionists with guest related work when needed.
  • Responsible for the control of product usage.
  • Responsible for the AM & PM Therapist checklist
  • Assists receptionists and spa attendants if they are not busy.
  • Is present at trainings and participate actively.

Qualifications

  • Minimum 2-3 years’ Previous experience as a Massage Therapist preferred in a 5* Hotel Property
  • Certification from an accredited school of Massage, Body and Beauty required
  • Certification in Aesthetics desired
  • Experience and certification in one of the Spa disciplines of therapy preferred
  • Flexible to work during shifts, weekends and holidays
  • Excellent communication, interpersonal and organizational skills
  • Proactive in ensuring guest satisfaction
  • Collaborative and able to build rapport with clients 

Additional Information

Your team and working environment:

  • At  Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
  • Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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