Spa Manager

Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.

Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.

With magnifique touches of French elegance interlaced throughout the hotel, we invite you to ‘Live the French way’ and indulge in excellence.

• Oversee  the daily spa operations, including scheduling, manning, and inventory management.
• Ensure the spa is clean, organized, and well-maintained at all times.
• Develop and implement spa policies and procedures to ensure efficiency and consistency.
• Recruit, train, and supervise spa team, including therapists, receptionists and attendants.
• Conduct performance evaluations and develop the spa team.
• Manage payroll.
• Provide exceptional customer service and address any guest inquiries or complaints promptly and professionally.
• Develop and implement strategies to enhance the guest experience and ensure high satisfaction levels.
• Manage guest bookings and coordinate with the hotel’s front desk and concierge services.
• Collaborate with wellness experts to create and implement new programs and treatments.
• Ensure compliance with health and safety regulations and industry standards.
• Ensure the LQA standards are in place and followed in the spa.

• Bachelor’s Degree: A degree in Hospitality Management, Business Administration, or a related field is commonly required. Some positions may accept a degree in a health or wellness-related field.
• Industry Experience: 3-5 years of experience in spa management or a similar role is required. Experience should ideally be within a luxury or upscale hotel environment.
• Supervisory Experience: Proven experience in managing and leading a team, including recruiting, training, and performance management.
• Operational Experience: Hands-on experience with the day-to-day operations of a spa, including scheduling, inventory management, and guest service.
• Leadership Skills: Strong ability to lead and motivate a team, manage performance, and resolve conflicts.
• Customer Service: Exceptional interpersonal skills with a focus on delivering a superior guest experience and handling complaints effectively.