Spa Supervisor

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

We are seeking a dedicated and experienced Spa Supervisor to join our team in Jeddah, Saudi Arabia. As a Spa Supervisor, you will play a crucial role in managing the day-to-day operations of our luxury spa facility, ensuring exceptional guest experiences and maintaining the highest standards of service.

• Oversee and coordinate all spa operations, including treatment bookings, staff scheduling, and facility management
• Ensure adherence to spa policies and standard operating procedures
• Train, coach, and mentor spa staff to deliver outstanding customer service and maintain professional standards
• Manage inventory of spa products and supplies, placing orders as needed
• Implement and support strategic initiatives to enhance the spa's offerings and overall guest experience
• Monitor and maintain the cleanliness, safety, and functionality of all spa areas and equipment
• Handle guest inquiries, feedback, and concerns promptly and professionally
• Collaborate with other departments to promote spa services and create integrated wellness experiences
• Analyze spa performance metrics and implement improvements to increase efficiency and profitability
• Stay updated on industry trends and best practices to continually enhance the spa's services and operations

• Minimum of 1-2 years of experience in a similar supervisory role within the spa or wellness industry
• In-depth knowledge of spa treatments, therapies, and wellness practices
• Strong leadership and team management skills with the ability to train and motivate staff
• Excellent communication skills, both written and verbal
• Customer service-oriented with a passion for delivering exceptional guest experiences
• Proficiency in spa management software and basic computer applications
• Ability to work flexible hours, including weekends and holidays
• Detail-oriented with strong organizational and multitasking abilities
• Experience in luxury hotel or resort operations is highly preferred
• Knowledge of health and safety regulations related to spa operations
• Demonstrated ability to handle budgets and financial reporting
• Fluency in English; knowledge of Arabic is a plus

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.