Spa Manager- Fairmont Agra

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Ensure the establishment and execution of all departmental goals and key performance indicators
• Assist in the development of the spa's standard operating procedures and policy relating to safety and emergency procedures. Ensure that all team members have a complete understanding of and adherence to the policies
• Recruit, hire, train, and supervise spa staff members, ensuring consistent delivery of exceptional service standards and professional development opportunities
• Meet with group meeting planners to showcase spa facilities and programs. Promote and sell customized spa packages and wellness programs to conference groups and corporate clients as required
• Provide and take responsibility for the professional delivery of all information via emails, telephone, and in person to all potential spa guests and corporate partners
• Work with the Marketing and Communications department regarding all aspects of spa promotions, digital presence, and brand positioning. Assist in the implementation of marketing plans and public relations programs
• Maintain thorough knowledge of competitors, including location, product offerings, pricing, promotions, and sales techniques to identify market opportunities
• Monitor scheduling of all services and special programming to optimize resource allocation and maximize revenue generation
• Establish and maintain professional business relationships with all vendors, suppliers, and service providers to ensure quality and cost-effectiveness
• Review purchase requisitions and forward to Director of Rooms for approval, ensuring compliance with budgetary guidelines
• Review and approve all invoices before payment, verifying accuracy and adherence to contracted terms
• Manage spa budget and financial performance, including revenue forecasting, expense control, and profitability analysis
• Monitor and maintain inventory levels of spa products, supplies, and equipment, ensuring optimal stock management and waste reduction
• Ensure compliance with all health, safety, sanitation, and regulatory requirements specific to spa operations and guest wellness

• Bachelor's degree or diploma in Hotel Management, Hospitality Management, Spa & Wellness Management, Beauty Therapy, or a related field
• Minimum 7-8 years of progressive management experience in a spa, wellness, or luxury hospitality environment
• Proven track record of successfully managing spa operations, including budgeting, staffing, and revenue generation
• Strong leadership and team management skills with the ability to recruit, train, and develop spa professionals
• Excellent sales and business development experience, with demonstrated ability to promote wellness programs and secure corporate partnerships
• Proficiency in financial management, including budget forecasting, expense control, and profitability analysis
• Comprehensive knowledge of spa treatments, wellness services, and industry best practices
• Strong communication and interpersonal skills for engaging with guests, staff, vendors, and corporate clients
• Thorough understanding of health, safety, sanitation, and regulatory compliance requirements in spa operations

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities