Spa Attendant (Male)

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

The Spa Attendant ensures the guests experience is up to the standards of the brand by dealing with them directly and addressing the details behind the scenes to go above and beyond their expectations. Their objectives include assisting guests with spa related information, giving them personal attention, anticipating their needs and being an escort to the appropriate facilities. Outside of guest service, their role is to keep the Spa and Fitness Center clean, neat, stocked and organized at all times.

What you will be doing:

• Consistently offer professional, friendly and engaging service.
• Maintain complete confidentiality in all guest matters in accordance with company policy.
• Be on time for shift and maintain consistent, regular attendance record.
• Prepare yourself for each shift with proper sleep, uniform, grooming standards, snacks or meals for breaks to get you through your shift, etc.
• Wear a smile (when appropriate) while interacting with all guests in person or on a telephone call with them.
• Attend departmental meetings and trainings as scheduled.
• Follow and adhere to all policies and standards, memos and posted information.
• Clock in and out accurately, and follow break-time/lunch guidelines.
• Greet guests as they enter any area of the spa and fitness center if you are there.
• Perform a variety of functions, including cleaning, stocking and preparing for guest treatments.
• Host in the locker room and relaxation areas, ensuring that guests find their treatments, are served water, etc.
• Act as a guide and must be able to interact with the guest in a warm, friendly and helpful manner.
• Maintain cleanliness and report deficiencies of any equipment around the spa and Fitness Center.
• Maintain the facility in peak sanitary condition at all times.
• Maintain locker rooms in a tidy manner.
• Check, clean and restock lockers regularly.
• Maintain toiletries in locker room vanities and organize personalized locker room amenity kits.
• Fill and stock all locker room and dry/wet amenity products as needed.
• Direct Members/Guests to appointments and assist them in every way possible.
• Assist with the daily spa rituals as needed.
• Assist Members/Guests with use of sauna, steam, hammam, salt room, experiential showers, etc.
• Assist Members/Guests with use of all Fitness Center equipment.
• Prepare rooms for treatments according to specified guidelines/SOPs.
• Ensure stocking of all spa amenities and toiletries.
• Consistently engaging with guests and living the Service Promise and Service Essentials.
• Greet guests in a friendly and efficient manner and escort guests as required and give tours of the spa as required.
• Ensure the smooth operation of the Spa and complete all shift duties including those on the AM and PM checklists and as directed.
• Respond to inquiries providing complete details of all spa, salon and fitness aspects.
• Responsible for the cleanliness of lockers, hallways, artwork, fixtures, lounge, wet and dry facilities, stairwells, bathrooms and service closets.
• Remove trash from work areas to the loading dock/dumpster and remove trash and linen from cleaning carts.
• Report deficiencies of any equipment.
• Maintain each storage and distribution area in a clean and organized condition.
• Maintain linen inventory.
• Distribute linen to designated areas in the Spa and Fitness Center in accordance with established par levels in each area.
• Remove dirty linen to holding area on loading dock.
• Report any linen shortages or other discrepancies to the appropriate manager or supervisor.
• Move, store and stock furniture, supplies, and equipment.
• Consistently follow all standards, service essentials and procedures set out by Fairmont Hotels & Resorts.
• To assist in maintaining and distributing information in the daily communication log and other details provided by spa or hotel leadership.
• To assist the spa management team in any other tasks as needed and deemed appropriate.
• Other duties as assigned.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Complimentary Employee Parking or Public Transportation 
• Hourly Rate: $28.01

Your experience and skills include:

• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
• Dependability - Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
• Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and promotes ethical behavior; upholds organizational values.
• Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making processes; makes timely decisions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organizations goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• High School Diploma or equivalent
• Customer service experience
• Housekeeping experience preferred
• Spoken and written English
• Spanish is a plus
• Ability to walk, stand and bend for up to 8 hours a day
• Ability to work under pressure and stress
• Ability to work at a fast pace
• Ability to ascend and descend stairs safely

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Visa Requirements:  Must provide proof of eligibility to be employed in the United States of America.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS