Senior Housekeeping Supervisor

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To ensure high standards of cleanliness, hygiene, and orderliness across all guest rooms, public areas, and back-of-house spaces. The Senior Supervisor oversees daily operations, supports the housekeeping team, enforces brand standards, and drives guest satisfaction.

Key Responsibilities:

Operational Supervision:

• Supervise and coordinate the work of housekeeping attendants and team leaders.

• Conduct daily room and public area inspections to ensure quality standards are met.

• Ensure VIP rooms, long-stay guest preferences, and special requests are actioned and followed up.

• Handle any guest complaints or requests related to housekeeping promptly and professionally.

• Support linen and laundry operations in collaboration with relevant supervisors.

Team Management:

• Assist in training, mentoring, and motivating housekeeping staff to maintain high performance and morale.

• Participate in duty rosters, shift scheduling, and attendance management.

• Monitor team grooming and hygiene in line with brand standards.

Health, Safety & Sustainability:

• Ensure compliance with hygiene, safety, and sanitation standards (HACCP, fire safety, PPE usage, etc.).

• Report and follow up on any maintenance or safety issues.

• Support sustainability efforts (water-saving, energy usage, chemical safety).

Administrative Duties:

• Maintain daily reports, inventory logs, and inspection records.

• Monitor housekeeping supplies, equipment, and linen stock levels.

• Participate in departmental meetings and briefings.

• Diploma or Certificate in Housekeeping Operations or Hospitality Management.

• Minimum 3–5 years of housekeeping experience in a hotel or resort, with at least 1–2 years in a supervisory role.

• Experience with PMS systems (Opera, Fidelio) and housekeeping software preferred.

• Good knowledge of cleaning chemicals, tools, and modern housekeeping practices.

Your team and working environment:

• Tight-knit and team oriented.
• Hard-working, engaging and inclusive.
• Attention to detail and hygiene 
• Well organised and autonomous