Senior Finance Credit and Collection Analyst, Europe & North Africa

Join the Accor Group, an ecosystem of over 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. 

As one of our 5,000+ Corporate Heartists®, come pursue your passion to the vibrant rhythm of the hospitality industry. 

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality. 

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

As a Credit & collection Analyst, your primary responsibility will be to manage the collection process and ensure the timely collection of outstanding debts.
You will be responsible for analyzing customer accounts, identifying overdue payments, and implementing appropriate collection strategies.
Your goals will be to minimize bad debt exposure and maximize cash flow while maintaining positive customer relationships.
You will reports directly to the Credit Management Director within the Finance Department.
This position collaborates with various teams, legal, Accounting, Operational, sales, to ensure efficient and effective collections management.         

Main Accountabilities

• Monitor and analyze customer accounts to identify overdue payments and determine appropriate collection actions
• Contact customers via phone, email, or written correspondence to discuss outstanding debts and negotiate payment arrangements
• Investigate and resolve discrepancies or disputes related to billing and payment issues
• Maintain accurate and up to date records of customer interactions, payment agreements, and collection activities
• Evaluate credit risks and make recommendations for credit limits and collection terms
• Collaborate with internal teams, to answer customer inquiries and resolve payment issues
• Prepare reports on collection activities, overdue rates, and trends for management review
• Implement collection strategies and processes to improve cash flow and minimize bad debt exposure
• Stay updated on relevant laws, regulations, and best practices in debt collection
• Provide recommendations for process improvements and contribute to the development of collection policies and procedures.

• Knowledge of collection techniques, credit policies, and relevant laws and regulations.
• Excellent communication and negotiation skills, both written and verbal
• Strong analytical and problem-solving abilities
• Self-motivated and able to work independently as well as part of a team
• Hands-on, proactive thinker, self-driven 
• Solution-oriented mind-set, you are effective and efficient in execution.
• Knowledge of hospitality processes and systems is a plus
• Fluency in English required

 3 years experience in a Collections, Accounts Receivable or similar role.