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Fairmont Château Laurier, Ottawa, Canada

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REF6449I

Security Agent (Casual Part-Time)

Region

Luxury & Lifestyle

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Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Casual Security Agent (Part-Time).           

What is in it for you:

  • Wonderful company culture - our colleagues are at the heart of all that we do
  • Food & Beverage discount of 50% in our restaurants
  • Employee benefit card offering discounted rates in Accor worldwide for you and your family
  • Learning programs through our academies designed to sharpen your skills
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Job Description

Reporting to the Director, Security & Loss Prevention, you are a Guardian and Protector in ensuring the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed and will ensure your property remains a safe, enjoyable workplace and travel destination. Responsibilities and essential job functions include but are not limited to the following:            

  • Consistently offer professional, friendly and engaging service
  • Patrol 665,000 sq. ft. citing insecurities and fire hazards
  • Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises
  • Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance
  • Ensure that any violations to law or hotel policy is investigated and reported
  • Respond to all emergency situations and provide First Aid and C.P.R. as required
  • Correct and report any fire hazards or health and safety hazards
  • Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
  • Conduct regular floor patrols, cash counts and crowd control
  • Conduct departmental key control audits and maintain key control records
  • Maintain computer records of all actions in a Daily Activity Report
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned

Qualifications

  • Previous experience in a Security role required
  • College/University certificate, previous security experience
  • Smart Serve certification required (updated if necessary)
  • Valid Ontario Security Guard License
  • High level of physical fitness
  • Bilingual in both official languages
  • Computer literate in Microsoft Window applications required
  • Certification in CPR First Aid required
  • University/College degree in a related discipline preferred
  • Must possess a professional presentation
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Physical Aspects of Position (included but not limited to):

  • Frequent sitting throughout shift
  • Occasional lifting and carrying up to 20 lbs
  • Occasional kneeling, pushing, pulling, lifting

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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