Sales Coordinator

Why work for Fairmont Vancouver Airport?

Steps away from the airline gates, Fairmont Vancouver Airport offers 397 beautifully appointed accommodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.

What's in it for you?

• An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
• The only luxury hospitality group to be awarded Great Place to Work® Canada 
• The opportunity to have fun at work alongside passionate hoteliers
• The opportunity to live, work and play across the world through our employee travel and internal transfer programs 
• Complimentary duty meal in our colleague dining room
• Complimentary hotel stay for two through our BE OUR GUEST program 
• Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability and DEI Committees
• A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits  
• A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) 
• 30% reimbursement for TransLink monthly pass or YVR Employee Parking pass
• Annual salary range of $60,000 – $63,000

Sales Coordinator

You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your Sales team at Fairmont Vancouver Airport. 

What you will be doing:

Sales Activity

• Consistently offers professional, engaging and friendly service to clients and internal colleagues mostly conducted via phone and email
• Qualifies general inquiries by engaging with potential and existing clients via phone, and directs to appropriate Sales person
• Responds to inquiries from customers in the absence of direct Sales personnel by following direction of another Sales manager
• Conduct on-site inspections in the absence of a Sales Manager
• Ensure prompt and courteous service is extended to both internal and external customers
• Maintains positive relationships will all guests, vendors, colleagues and Global Sales network via all forms of communication
• Has a complete knowledge of hotel's services and facilities
• Oversees communication to assigned key local accounts/programs duties
• Supports the hotel's social media presence, digital content, and the creation and maintenance of hotel collateral and promotional materials

Sales Administration

• Assists with maintenance of account, contact, activity and business details within Opera Sales & Catering according to Fairmont Standards
• Prepares proposals, contracts, client communication letters, expense forms, cheque requests and invoices
• Processes confirmed contracts, updates block details, including billing instructions, credit card information and deposit requests
• Prepare and distribute reports, such as Daily Event List, Deposit Trace List, Watson Labour Report, Group Cutoff Report
• Coordinates site inspection notices and distributes to appropriate staff members
• Assists with restaurant, spa, transportation and room reservations for group VIP's and Sales Managers
• Maintains current Sales and promotional literature
• Coordinates the distribution of pertinent information to all pertinent departments within hotel
• Prepares and disseminates month-end reports
• Provides clerical duties as required (typing, filing, etc.) to assigned Sales colleagues
• Attends "stand up" meeting and monthly Sales meeting, takes minutes
• Coordinate amenity distribution
• Serves on a hotel committee as required
• Other duties as assigned

Your experience and skills include:

• Previous hotel experience is preferred
• Business and/or Hotel Post-Secondary Diploma preferred
• Microsoft Office suite of software literacy required
• Opera Sales & Catering and Opera Property Manager or Opera Cloud experience preferred
• Ability to assume key operator responsibilities for all technological equipment in the office
• Past Sales experience (internal or external) an asset
• Adhere to Fairmont Appearance & Grooming Guidelines
• Excellent interpersonal and communication skills
• Ability to prioritize work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion

Visa Requirements: Must be legally eligible to work in Canada.  The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS