Revenue Manager of BI & Pricing

Hotel Overview:

Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1650 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose. 

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world-renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Swissôtel Makkah is Swissotel’s first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture. As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque. Swissôtel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business center. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.

Swissôtel Al Maqam is Swissôtel’s second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture. As part of the Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity of the Masjid Al Haraam, overlooking the Holy Ka’aba and the Grand Mosque. Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business center. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram.

Reporting to the Group Director of Revenue Management, the Revenue Manager of BI and Pricing is responsible for supporting the hotel's Commercial Strategy team through meticulous data collection, accurate reporting, and efficient system maintenance. The Assistant Director supports special projects related to revenue generating initiatives.

Focus:  

Execution, data accuracy, routine system maintenance, foundational analysis, and learning. 

Responsibilities

• Ensures accuracy of information and data and actively seeks to create/enhance automation efforts in reporting tools between systems.
• Assists in the preparation of competitive analysis and other supporting documents for presentation at various revenue meetings, or for required reporting within the complex, or to corporate teams, and ownership.  
• Accurately generates and updates all Revenue Management reports. Serves as primary link for reporting and analytical needs of the Revenue Management team, and ad-hoc reports for senior leadership. 
• Performs detailed data entry and routine system maintenance tasks including, but not limited to, rate loading, restrictions management, and daily system checks, ensuring system hygiene in accordance with Accor and brand standards.  
• Maintain all systems including FLYR, BI, IDeaS and Demand 360
• Assist in pricing Framework across the complex.
• Working towards 1-, 3- and 5-year project plans to help create a sustainable Total Revenue Department
• Help launch Food and Beverage and Ancillary Revenue KPIs and worksheets.  
• Maintains close relationships with GRC to ensure the call center is up to date on the complex hotel’s information at all times.  
• Supports special projects within RM, focused on uncovering new revenue opportunities.  
• Performs ad-hoc tasks, analysis, and reporting on a needed basis to senior leadership. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: 

• Strong communication skills, both verbal and written  
• SQL and experience integrating data from multiple systems are advantageous.
• Strong analytical skills and attention to detail  
• Presents a professional and polished appearance  
• Experience with Ideas RMS, Opera PMS, Passkey, Delphi or Opera Sales and Catering preferred  
• Hands-on experience with IDeaS, Demand360, FLYR and BI Pro.
• Possessing the trait of being organized and multi-tasking  
• Ability to complete work within given deadlines  
• Maintain confidentiality of proprietary information and protect company assets 

Physical Demands

• This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting and carrying up to 20 lbs.  
• Perform other reasonable job duties as requested. 

Required Education and Experience 

• Bachelor degree in Hotel Management, Accounting, Finance, or Mathematics preferred.  
• Analytic experience required

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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