Reservations Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Discover Sofitel Sydney Darling Harbour

Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.

At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.

Inspiration, Recognition & Reward

As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.

Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution within a culture that celebrates excellence, individuality and ambition.

Bonjour! Step into a key role in creating memorable first impressions at Sofitel, where every guest journey begins with a seamless, personalised experience. As a Reservations Agent, you are the expert guide for our guests sharing your knowledge of room availability, rates, and the unique experiences our hotel offers, while adding a touch of excitement through thoughtful suggestions and enticing upgrades.

You are the first point of contact for our guests, handling inquiries, reservation modifications, and special requests with warmth, professionalism, and care. Every interaction is an opportunity to make guests feel valued and to set the tone for an unforgettable stay.

Your attention to detail ensures rooms are allocated according to guest preferences and business needs, payments are processed securely, and all reservation records are meticulously maintained to guarantee smooth check-ins and check-outs.

Working closely with our outstanding hotel teams, you elevate every guest experience, anticipating needs, offering personalised amenities, and resolving any concerns with poise, ensuring each stay reflects the comfort, elegance, and excellence synonymous with Sofitel.

About You

You bring genuine warmth, exceptional communication, and a passion for creating personalised, memorable experiences for every guest. Previous hospitality experience is highly valued, and proficiency with reservation and property management systems allows you to work efficiently and confidently.

Calm under pressure, you approach challenges with thoughtful problem-solving, ensuring every guest inquiry or request is handled seamlessly. A true team player, you inspire positivity, go the extra mile, and contribute to a high-performing environment where service excellence is always at the heart.

Flexible and reliable, you are available to work at least one weekend day and adapt to a rotating roster, including weekends and public holidays, and you hold full Australian working rights, allowing you to work without restriction.

If you are passionate about hospitality and take pride in delivering elevated service, we would love to hear from you!