Reservations Agent (Full Time)

Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties!

Become a Heartist®, and let your heart guide you into a world where life pulses with passion.

We’re looking for a proactive and motivated Reservations Agent to join our team on a full-time basis. If you’re someone who thrives on delivering great service and takes pride in creating memorable guest experiences, this could be the perfect next step for you.

As a natural communicator with strong attention to detail, you’ll bring confidence, initiative, and a “can-do” attitude to everything you do. You’ll work closely with our Revenue Team, supporting multiple Accor Wellington properties (Sofitel, Mövenpick, Novotel, and ibis), ensuring every reservation contributes to maximising occupancy and revenue.

Located in the heart of Wellington’s vibrant CBD, this role offers variety, teamwork, and the opportunity to grow your skills within a global hotel group.

Key Responsibilities

• Handle reservation enquiries via phone, email, and online platforms.

• Assist guests with bookings, provide accurate information, and promote our hotels’ unique offerings.

• Process reservations accurately using Opera Cloud.

• Maximise room occupancy and revenue through upselling and cross-selling.

• Liaise with hotel departments to ensure guest requests and preferences are met.

• Resolve booking issues promptly and professionally.

• Support group bookings and corporate enquiries as required.

• Maintain accurate records of all reservations and guest interactions.

• Support your team and management with any other reasonable duties as needed.

• Previous Front Office or Reservations experience is essential.
• Prior use of Opera cloud & TARS Database or similar PMS is preferred.
• Excellent written and spoken English communication skills.
• Ability to work under pressure while maintaining a high level of service and attention to detail.
• Proactive selling approach with excellent time management skills.
• A great personality, innovation, and a "can do" attitude are crucial for success.
• Reliability and commitment to the role long term.
• You will have NZ residency or be holding a permanent NZ work visa.(immigration visa support or sponsorship is not available with this role)

At the Accor Wellington, we're all about not just building your career but ensuring you have a blast along the way! We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Daily staff meals are on us while you're on duty.
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's Parental Leave Scheme: Supporting you in all stages of life.
• Join in on staff celebrations and get recognised for your tenure.
• Accor's refer-a-friend bonus
• Access to our Employee Assistance Program

Join us at Accor Wellington, where your career journey is as exciting as the destination!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS