Reservation Manager

About Our Hotel

Step into the enchanting world of Fairmont Mount Kenya, where every corner whispers a tale of love—love for people, for wildlife, and for the breathtaking environment that surrounds us. Originally founded as a celebration of love, this legendary destination continues to be a sanctuary for romance, conservation, and unforgettable experiences. Nestled within the renowned Mount Kenya Wildlife Conservancy, our hotel offers an extraordinary opportunity to immerse yourself in nature with our unique eco-safari adventures, all set within a landmark property that captures the very essence of Kenya's natural beauty.

Set against the awe-inspiring backdrop of Mount Kenya, Africa's second-highest peak, Fairmont Mount Kenya Safari Club is more than just a hotel—it's a haven where you can rejuvenate your spirit, indulge in exceptional culinary delights, and embark on safari experiences that are as unique as they are exhilarating. Whether you're exploring the untamed wilderness of Mount Kenya, or uncovering the rich heritage woven into the fabric of our hotel, every moment here is designed to help you reconnect with nature, with yourself, and with the world around you.

Conveniently located just a scenic 3-hour drive from Nairobi, Fairmont Mount Kenya also offers the luxury of its own landing strip, just a quick 45-minute flight from Nairobi. Our prime, central position places you at the gateway to some of Kenya's most celebrated landscapes and conservation areas. From the pristine beauty of Ngare Ndare forests and waterfalls to the majestic Aberdares and the world-renowned sanctuaries of Ol Pejeta, Samburu, and Solio, our club provides unparalleled access to the heart of Kenya's natural wonders. At Fairmont Mount Kenya Safari Club, every experience is an invitation to discover, to fall in love, and to create memories that will last a lifetime

Fairmont Mount Kenya has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fourth consecutive year, most recently in 2025.

The Reservation Manager to lead the Reservations function. The role is responsible for maximizing room revenue through effective inventory control, rate management, distribution channel optimization and delivery of exceptional guest service, in line with the Fairmont promise of turning moments into special memories.

Key Responsibilities

• Lead and manage the Reservations team to ensure efficient handling of all room reservations in accordance with brand standards and service excellence.
• Maximize room revenue through accurate inventory control, yield management and optimal utilization of all distribution channels.
• Ensure correct loading and maintenance of rates, packages, restrictions and availability in all systems
• Work closely with Revenue Management on forecasting, pricing, demand analysis, risk & opportunities to forecast.
• Ensure rate integrity across all channels and conduct regular audits to maintain accuracy and parity.
• Support implementation of pricing and selling strategies as defined by the Revenue Management function.-
• Manage relationships with all partners, including extranet maintenance, content accuracy and participation in promotions as approved.
• Oversee group room blocks, allotments and cut-off dates in coordination with Sales and Events.
• Prepare and distribute daily, weekly and monthly reservation.
• Ensure high standards of guest communication, upselling and conversion of inquiries into confirmed bookings.
• Train, coach and develop the Reservations team, ensuring adherence to SOPs, brand standards and service culture.
• Ensure compliance with Accor systems, policies, procedures and data quality standards.
• Handle escalated guest concerns related to reservations and ensure timely resolution.
• Maintain confidentiality of all guest and company information

   

• Bachelor’s degree or Diploma in Hospitality, Business, Finance or related field preferred.
• Minimum of three (3) years’ experience in Reservations within a luxury or resort hotel environment. Strong knowledge of CRS, PMS and distribution systems.
• Proven ability to manage inventory, rates and channels with strong attention to detail.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities with the capacity to work under pressure and meet deadlines.
• High level of professionalism and service orientation.
• Previous leadership or supervisory experience in Reservations is preferred.

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.