Receiving Agent (Vietnamese Local)

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Receiving Operations

• Receive all goods delivered to the hotel in accordance with approved Purchase Orders and delivery schedules.
• Verify delivered items against Purchase Orders, Delivery Notes and supplier invoices.
• Inspect all received goods for quantity, quality, specifications, expiry dates, packaging condition and compliance with hotel standards.
• Reject or report any damaged, incorrect or non-compliant goods and coordinate returns or replacements with Purchasing and suppliers.
• Ensure all receiving documentation is completed accurately and processed promptly.
• Record all receiving transactions in the hotel's inventory and procurement systems.
• Coordinate receiving schedules with the Purchasing and Store teams to ensure smooth operations.
• Ensure all goods are transferred promptly to the appropriate storage locations or requesting departments.
• Maintain proper receiving records for audit and inventory control purposes.

Inventory & Cost Control

• Support the Cost Controller in maintaining inventory accuracy.
• Participate in monthly, quarterly and ad-hoc stock counts.
• Assist in investigating inventory discrepancies and receiving variances.
• Ensure proper segregation and identification of received goods.
• Monitor compliance with receiving procedures to minimize loss, waste and fraud.
• Assist in maintaining receiving reports and inventory documentation.

Quality & Compliance

• Ensure all deliveries comply with hotel purchasing specifications and food safety standards.
• Verify supplier documentation and certifications where required.
• Maintain high standards of hygiene, cleanliness and organization in the receiving area.
• Follow hotel procedures regarding temperature control and handling of perishable goods.
• Ensure compliance with HACCP, hygiene regulations and food safety requirements.

Communication & Coordination

• Work closely with Purchasing, Stores, Kitchen, Engineering, Housekeeping and other departments regarding deliveries and receiving requirements.
• Communicate discrepancies promptly to the Purchasing Manager and Cost Controller.
• Build professional working relationships with suppliers while protecting the interests of the hotel.

GENERAL RESPONSIBILITIES

• Comply with all Rixos Hotels, Ennismore and Accor policies, procedures and brand standards.
• Maintain confidentiality of hotel information.
• Demonstrate professionalism, integrity and ethical business practices.
• Participate in departmental meetings and training programs.
• Maintain a clean, safe and organized working environment.
• Be familiar with hotel emergency procedures and health & safety requirements.
• Support pre-opening activities, inventory setup and operational readiness.
• Perform any other duties assigned by the Cost Controller, Director of Finance or Hotel Management.

Education

• Diploma or Degree in Hospitality Management, Accounting, Finance, Supply Chain Management or a related discipline.

Experience

• Minimum 1–2 years of experience in Receiving, Cost Control, Stores or Purchasing within an international four- or five-star hotel.
• Pre-opening experience is an advantage.
• Experience using hotel ERP or inventory management systems (such as SUN System, MC, Materials Control or similar) is preferred.

KNOWLEDGE, SKILLS & COMPETENCIES

• Strong attention to detail and accuracy.
• Good understanding of inventory control and receiving procedures.
• Basic knowledge of procurement and warehouse operations.
• Good numerical and analytical skills.
• Ability to identify quality issues and discrepancies.
• Strong organizational and time management skills.
• Good communication and interpersonal abilities.
• Proficiency in Microsoft Office applications.
• Ability to work independently and collaboratively in a fast-paced environment.
• Good command of spoken and written English is preferred.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.