Program Manager

Accor Plus, the most expansive travel, dining and lifestyle program in the Asia Pacific, enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 1,000 hotels and 1,400 restaurants across 20 countries.

The Program Manager is responsible for the management and success of the Accor Plus loyalty Program for their regional offices (Pacific) through driving their team to meet/exceed sales targets as set by Accor Plus Head office.

Role: Program Manager

Location: Bangalore

Managing Sales Performance:

• Setting team targets daily on sales board that are challenging but achievable and in line with annual budget target requirements
• Weekly employee sales action plan
• Celebrate sales and wins with team and individuals daily
• Motivates staff through daily meetings and initiating new ideas to keep staff driven and morale high
• The fair distribution of leads to employees who are meeting NSE.
• Tracking sales performance through effective use of all performance reports.
• Monitor strict adherence to DNC regulation

Client Relation Management:

• Maintain ongoing relationships with Key personnel of your program’s region.
• Ensure customer feedback/requests are handled promptly.
• Notify head office of all ongoing member difficulties.

Other Responsibility

• Collate performance data using sales reports and (Loyalty Consultant/Renewals)/or recruitment/occupancy data
• Manage and direct workload to ensure accuracy and effective time management
• Weekly and monthly sales presentation to the Vice President Operations.

Main Complexity/Critical Issues in the Job

• Ensuring that occupancy target and sales target are met.
• Meet or exceed monthly and annual sales budget
• Average overall 70% occupancy