1. Integral
  2. Permanente
  3. NOVOTEL
  4. Alimentos e Bebidas

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Novotel Pune Nagar Road, Pune, India

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REF120146K

Outlet Manager

Region

MEA SPAC


Job Description

  • Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards.
  • Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency.
  • Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
  • Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations.
  • Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives.
  • Monitor inventory, breakage, and operating supplies while ensuring adherence to cost-control measures.
  • Ensure compliance with food safety, hygiene, and brand standards, including HACCP and statutory requirements.
  • Assist in preparing duty rosters, performance evaluations, and training plans for team members.

Qualifications

  • Bachelor's Degree or Diploma in Hotel Management, Hospitality Management, or a related field.
  • 3–5 years of experience in Food & Beverage Service operations, preferably in a luxury or five-star hotel environment.
  • Minimum 1–2 years of supervisory experience in a restaurant or specialty outlet.
  • Strong leadership and team management abilities.
  • Excellent communication and guest relations skills.
  • Sound knowledge of restaurant operations, food and beverage service standards, and fine dining etiquette.
  • Strong problem-solving and decision-making capabilities.
  • Proficiency in POS systems, Microsoft Office, and restaurant management software.
  • Ability to work under pressure and manage multiple priorities effectively.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.

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