Night Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• The Night Manager will manage the Night Team to deliver performance in compliance with targets and objectives
• Evaluate guest satisfaction and put measures in place to meet department quality targets and objectives
• Ensure all Front of House areas of responsibility are run effectively in line with standards and that the department is adequately resourced in line with business requirements
• Be the Manager on Duty during the night shift
• Handle complaints to the guest’s satisfaction whilst ensuring great communication / feedback is delivered to the relevant manager in order to action
• Support the bar operation, as and when required
• Ensure policies and procedures are adhered to in line with company standards and financial audits
•  Be confident in the ability to co-ordinate staff and guests in hotel evacuation and Fire safety
• Responsible for the Night Audits and closing the day’s business
• Carry out a comprehensive hand over to early Duty Manager before end of shift
• Maintain a good status awareness of all hotel areas
•  Health and Safety management – complying with company procedures and Safety Risk Audits 
• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management observe all requirements under health and safety legislation

What you’ll bring

• Leadership experience and coaching skills – ability to influence your team to communicate, engage and challenge whilst keeping the customer at the forefront of your actions.
• Driver of performance through commercial awareness and talent development.
• Focus on building strong relationships to enhance employee culture and well-being.
• Excellent organisational skills and the ability to problem-solve.

Benefits

• Hourly rate : £15.48
• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• International Development Opportunities
• And more: recommend a friend scheme; Employee Advisory Service

"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

Information on the processing of personal data

When you submit an application to Accor UK Economy Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.