Luxury Sales Manager

Main Duties:

• Analysis local market trends and competitor activity to identify business leads.
• Implements sales action plans related to market areas.
• Develop customer accounts and travel within the local area to drive business to increase market/customer share in all revenue streams.
• Negotiate room rates/packages with corporate clients.
• Produce accurate and timely reports that meet the needs of the Director of Sales including the reporting of appointments, calls made and business lead.
• Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow up is done in timely manner.
• Proactively prospecting new accounts for the hotel and follow the sales process through to convert into ‘producing’ accounts.
• Take personal responsibility to ensure that all accounts are properly updated in the system and that the system is utilized to its full capacity. 
• Maintain up-to-date activity and rate information for each account.
• Answer customer queries in a prompt and professional manner
• Conduct daily sales calls.
• Understand and be in a position to action any group and event enquiry and ensure accurate hand over for follow up to Inspired Meeting team.
• To actively support both: the Assistant Sales Manager and Sales Co-coordinator to carry out their roles effectively (i.e. by ensuring there are enough sales kits available for the week, etc)
• Communicating client requirements in a timely and accurate manner to all internal departments as required, ensuring delivery of superior guest service.
• Ensure accurate follow up and communication both internally to reservations and accounting departments, and confirmation to client. 
• Ensure property rates sheets are accurate at all times.
• Communicate any obstacles to completing action plans to Director of Sales  
• To arrange and manage familiarization / educational trips in line with business needs.
• Entertain clients and potential clients in hotel outlets to showcase our property and special “Savoir Faire”.