- Integral
- Permanente
- FAIRMONT
- Talento & Cultura
__jobinformationwidget.freetext.LocationText__
Fairmont Château Lake Louise, Lake Louise, Canada
__jobinformationwidget.freetext.ExternalReference__
REF39290U
Learning and Development Manager
Region
Luxury & Lifestyle
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
What is in it for you:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
- Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
Reporting to the Director of Talent & Culture, responsibilities and essential job functions include but are not limited to the following:
- Facilitate Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills
- Execute a world class onboarding experience for new Heartists, several hundred colleagues per year; Update the onboarding program as required
- Work with the Director, Talent & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel
- Work closely with the Director Talent & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs
- Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel
- Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; track completion of Job Task Checklists
- Provide support and development of Departmental Trainers and ensure compliance and consistency across departments of the Hotel
- Maintain accurate records of all training activities and participant information; communicate completion rates to the Leadership Team
- Support Apprenticeship Programs throughout the Hotel
- Oversee manage the Educational Assistance Program with the support of the Director, Talent & Culture
- Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues
- Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress, and track completion
- Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction
- Other duties and travel as required/assigned
- Minimum of 2 years’ experience in a leadership role within the hospitality industry, preferably operations. Previous L&D experience is an asset.
- University degree in Hotel/Restaurant Management or related discipline a strong asset
- Proven track record in needs assessment and facilitation of training programs in driving service excellence results
- Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required
- Enthusiastic and positive personality with ability to build strong relationships
- Sense of urgency and the ability to prioritize will be required
- Results orientated with the ability to be flexible and to work well under pressure
- Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!
- Ability to analyze data and trends and create strategies for improvement
Visa Requirements: Applicants must be legally eligible to work in Canada.
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Conheça Claudia, Diretora de Recursos Humanos do Hotel
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Sofitel Al Khobar The Corniche, Al Khobar, Saudi Arabia
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Al Khobar
Áreas
Talento & Cultura
Descrição
To assist the Talent & Culture Manager in the smooth and efficient running of the Talent & Culture Department, ensuring that all the policies and procedures outlined in the Departmental Operations Man
Referência
3288d8ee-206c-442f-a394-fd52936d6868
Data de validade
01/01/0001
Salário
Localização
Pullman Dubai Downtown, Dubai, United Arab Emirates
Experience Level
Director
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Talento & Cultura
Descrição
KEY ROLES & RESPONSIBILITIESTalent and culture strategic plan: prepare, communicate, and implement the annual T&C departmental plan.Talent acquisition: Manage the recruitment, selection, and retenti
Referência
dd68a0c7-46f5-4e23-ac4b-b8fa43a0efcb
Data de validade
01/01/0001
Salário
Localização
Novotel Fujairah, Fujairah, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Fujairah
Áreas
Talento & Cultura
Descrição
What You’ll Do: As an Assistant L&D Manager, you will play a key role in designing and delivering cutting-edge learning and development programs. You’ll work closely with teams across the organizatio
Referência
0e37e26d-c84e-4f82-bcd7-13cd650984ec
Data de validade
01/01/0001
Salário
Localização
ibis Riyadh Olaya Street, Riyadh, Saudi Arabia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
IBIS
Tipo de Contrato
Permanente
Locations
Riyadh
Áreas
Talento & Cultura
Descrição
· Organization of HR administration & HR planning for all departments of the Hotel· Compilation of and adherence to financial budgets within payroll· Organization and monitoring of all administrative
Referência
f84754d0-8fd5-4789-9e77-d870765a4b61
Data de validade
01/01/0001
Salário
Localização
Movenpick Al Mamzar, Dubai, United Arab Emirates
Experience Level
Executive
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Talento & Cultura
Descrição
Provide service that is sincere, warm and enthusiastic, ensuring the Heartist® satisfaction in order to make a professional first impression of the Talent & Culture DepartmentSupport the Talent & Cult
Referência
dea5f128-3d09-4ef2-9e3c-aba1411d7989
Data de validade
01/01/0001
Salário
Localização
Grand Mercure Dubai City, Dubai, United Arab Emirates
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Talento & Cultura
Descrição
The Opportunity: Are you passionate about helping leaders and teams achieve high performance and well-being? Then we want to speak with you! As a Talent & Culture Manager, you will play a pivotal role
Referência
cf778149-5d13-4700-87c8-240d48826132
Data de validade
01/01/0001
Salário
Localização
Mövenpick Dead Sea Jordan, Dead Sea, Jordan
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
MOVENPICK
Tipo de Contrato
Permanente
Locations
Dead Sea
Áreas
Talento & Cultura
Descrição
Primary ResponsibilitiesHuman Resources ManagementProcess day-to-day Talent & Culture administration in an accurate and timely mannerCreate and update employee data record in systemCreate personal fil
Referência
5d7f62aa-2a9a-4596-8344-29f3cd2cb5a1
Data de validade
01/01/0001
Salário
Localização
Novotel Abu Dhabi Gate, Abu Dhabi, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Abu Dhabi
Áreas
Talento & Cultura
Descrição
The Role:·Maintaining a date database for resume’s for future facilitation of recruitment needs·Assist in the recruitment and hiring of the employees ·Manage the entire recruitment process fr
Referência
f4f7f09a-0dac-462f-a28e-84b194007a2c
Data de validade
01/01/0001
Salário
Localização
Swissôtel Sharm El Sheikh All Inclusive Collection, Sharm El-Sheikh, Egypt
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SWISSOTEL
Tipo de Contrato
Permanente
Locations
Sharm El-Sheikh
Áreas
Talento & Cultura
Descrição
Assisting in T&C day-to-day operation of the department as required.Assists with recruitment, including posting of positions, screening CV’s, and contacting applicants.Foster and promote positive coll
Referência
cb1311b6-6a92-4be7-80cf-6388e35f833e
Data de validade
01/01/0001
Salário
Localização
Pullman Melbourne On The Park, Pullman Melbourne on the Park, Wellington Parade, East Melbourne, Australia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Victoria
Áreas
Talento & Cultura
Descrição
Join our dynamic team as a Talent & Culture Manager at Pullman Melbourne on the Park. You’ll play a pivotal role in fostering a positive workplace culture, ensuring compliance, and driving the hotel’s
Referência
402bd3c5-b626-4702-a413-dce5107ffb2b
Data de validade
01/01/0001