Learning & Development Manager

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

• To plan, control, coordinate and participate in the Learning & Development initiatives of the employees of the organization.
• Ensure that training develops skills, enhances productivity and quality of work.
• Establish orientation, training, developing and evaluating systems for the employees.
• To design, develop, plan, administrate and implement an effective and systematic training activities and programs for all levels or staff, resulting in a highly motivated, flexible and multi skilled workforce.
• Assess training requirements for the employees and create suitable programs to meet the requirements.
• To ensure implementation of an active and efficient Training system for all the departments.
• Plan and administer training seminars for the employees in accordance with the policies & procedures.
• Ensure to assess the effectiveness of training after every training program conducted.

• Ensure to create a positive learning environment
• Keep abreast of the latest information on innovations in trends in Hospitality.
• Plan, organize, and direct the Learning & Development operations, perform needs assessment to assure that training fulfills the needs, objectives and relevant compliance issues.
• Define operating objectives and training plans to meet short and long term goals.

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  People Management

   

• Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bangalore to ensure maximum cooperation, productivity, morale and guest service.
• Develop and maintain effective relationships with all the departments.
• Respond to training related queries by resolving issues in a timely and efficient manner.
• Ensure that the team has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

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  Financial Management

   

• Identify optimal, cost effective use of the resources and educate the team on the same.
• Develop, allocate, administer and track the training budget to include negotiations of contracts with vendors, trainers & consultants and facilities.

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  Operational Management

   

• Develop training and development model and determine the training and development needs that link directly to organizational business goals and objectives.
• Develop, direct, and evaluate the training programs, as per the requirements.
• Evaluate training/instructional materials, teaching aids, and devices in order to fulfill the requirements.
• Conduct training needs assessments and recommend training programs.
• Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
• To ensure the smooth and efficient management of the Training Function, ensuring that all the Policies and Procedures outlined in the Operations Manual are strictly adhered to.
• To ensure that all training records, and training passports are maintained and updated as and when required.
• Ensure optimum service through the effective communication of policies and procedures to all employees.
• Promote and manage a positive and productive work environment by working with the management team to provide clear communication and fair and timely training evaluations of the team.
• Develop and train the employees on new programs and company initiatives.
• To liaise with Schools / Colleges / Universities concerned and arrange the recruitment / selection of the Management and Industrial Trainees.
• To constantly monitor progress of individual trainees and receive feedback from Department Heads involved in the program and identify possible future hires for the Human Resources database.
• To develop, update and organize well-structured Orientation Program and to ensure that all New Hires are scheduled to attend the Orientation Programs.
• Plan, develop and implement department’s policies and goals in accordance with the organizational objectives & goals.