1. Integral
  2. Permanente
  4. Talento & Cultura


, Bengaluru, India



Learning & Development Manager



Company Description

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.


Job Description

  • To plan, control, coordinate and participate in the Learning & Development initiatives of the employees of the organization.
  • Ensure that training develops skills, enhances productivity and quality of work.
  • Establish orientation, training, developing and evaluating systems for the employees.
  • To design, develop, plan, administrate and implement an effective and systematic training activities and programs for all levels or staff, resulting in a highly motivated, flexible and multi skilled workforce.
  • Assess training requirements for the employees and create suitable programs to meet the requirements.
  • To ensure implementation of an active and efficient Training system for all the departments.
  • Plan and administer training seminars for the employees in accordance with the policies & procedures.
  • Ensure to assess the effectiveness of training after every training program conducted.
  • Ensure to create a positive learning environment
  • Keep abreast of the latest information on innovations in trends in Hospitality.
  • Plan, organize, and direct the Learning & Development operations, perform needs assessment to assure that training fulfills the needs, objectives and relevant compliance issues.
  • Define operating objectives and training plans to meet short and long term goals.



    People Management


  • Establish and maintain seamless co-ordination & co-operation with all departments of Grand Mercure Bangalore to ensure maximum cooperation, productivity, morale and guest service.
  • Develop and maintain effective relationships with all the departments.
  • Respond to training related queries by resolving issues in a timely and efficient manner.
  • Ensure that the team has been trained for all safety provisions.
  • Ensure that all personnel are kept well informed of department’s objectives and policies.
  • Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

    Financial Management


  • Identify optimal, cost effective use of the resources and educate the team on the same.
  • Develop, allocate, administer and track the training budget to include negotiations of contracts with vendors, trainers & consultants and facilities.

    Operational Management


  • Develop training and development model and determine the training and development needs that link directly to organizational business goals and objectives.
  • Develop, direct, and evaluate the training programs, as per the requirements.
  • Evaluate training/instructional materials, teaching aids, and devices in order to fulfill the requirements.
  • Conduct training needs assessments and recommend training programs.
  • Communicate and support company policies & procedures to maintain high employee morale and motivation, and ensure an atmosphere of participative management.
  • To ensure the smooth and efficient management of the Training Function, ensuring that all the Policies and Procedures outlined in the Operations Manual are strictly adhered to.
  • To ensure that all training records, and training passports are maintained and updated as and when required.
  • Ensure optimum service through the effective communication of policies and procedures to all employees.
  • Promote and manage a positive and productive work environment by working with the management team to provide clear communication and fair and timely training evaluations of the team.
  • Develop and train the employees on new programs and company initiatives.
  • To liaise with Schools / Colleges / Universities concerned and arrange the recruitment / selection of the Management and Industrial Trainees.
  • To constantly monitor progress of individual trainees and receive feedback from Department Heads involved in the program and identify possible future hires for the Human Resources database.
  • To develop, update and organize well-structured Orientation Program and to ensure that all New Hires are scheduled to attend the Orientation Programs.
  • Plan, develop and implement department’s policies and goals in accordance with the organizational objectives & goals.

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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