Learning & Development Coordinator

Who We Are:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.

We are seeking a high-energy and versatile individual to join our team as a Learning and Development Coordinator at the Fairmont Banff Springs Hotel. In this role, you will be dedicated to fostering employee growth and development through the planning, communication, and execution of training programs.

This position requires a blend of administrative, facilitation and creative skills. The successful candidate must excel in organization and communication, thrive when working independently, take initiative, and handle repetitive tasks with efficiency. Strong attention to detail is essential to ensure the accuracy, effectiveness, and seamless execution of training communication, preparation, tracking and delivery.

At the Fairmont Banff Springs, we believe learning should be fun, which is why we’re looking for someone who brings creativity and innovation to their training approach, with a facilitation style that is engaging, passionate, and flexible. This role requires confidence and the ability to comfortably present trainings to groups of 8 to 100+ participants, ensuring every session is impactful and memorable. A creative eye for visual design and experience using Canva to create engaging, visually appealing training materials, presentations, and communications would be a valuable asset.

Competitive Salary: $55,000-$57,000 gross annually, based on previous experience & education

Job Duties Include:

Reporting to the Learning & Development Manager, responsibilities and essential job functions include, but are not limited to the following:

Training Delivery & Facilitation

• Consistently offer, and be a role model for luxury, professional, friendly, and engaging service.
• Coordinate and deliver a world-class onboarding experience for several hundred new colleagues annually, including organizing, communicating, and facilitating the two-day hotel orientation.
• Conduct colleague-level training sessions, assist with the facilitation of leadership sessions, and lead training sessions on Microsoft applications.
• Assist with the preparation, setup, teardown, and execution of training sessions, coordinating with Conference Services and supporting external trainers before, during, and after delivery.
• Certify new departmental trainers and provide ongoing guidance and support.
• Run Learning & Development Book Club
• Coordinate and assist with the execution of the annual Future at Fairmont Fair for hotel colleagues, overseeing internal department booths, external vendor participation, event advertisements and communications, raffle prizes, and the organization of a Q&A panel to promote career growth and development opportunities across the hotel.

Training Communications & Administration

• Canva and Powerpoint skills are considered an asset, with the ability to create engaging training advertisements and presentations in alignment with brand guidelines.
• Coordinate training communications and registrations, including managing sign-ups through Bookeo, developing and distributing the monthly training calendar, and promoting training opportunities through internal social media, emails, videos, and posters.
• Communicate consistently with leaders regarding departmental completion of training tasks and attendance
• Monitor departmental training attendance, training task completion, and Job Task Checklist completion, communicating progress and outstanding requirements to leaders.
• Administer the HERO platform (Accor People & Culture System) to maintain colleague departure records, track training, and support leadership performance development and reviews.
• Assist with communication and tracking of the Educational Assistance Program and the Language Access Program.
• Maintain the Learning Lending Library by tracking inventory and adding new books to the catalogue.
• Maintain the cleanliness and stock of the training room, proactively ordering supplies within budget.

Colleague Development & Engagement

• Build and maintain strong, trusting relationships with colleagues and leaders through confident, approachable, and professional communication, creating a welcoming first point of contact for Learning & Development and fostering a positive, supportive learning environment.
• Leverage available development resources to provide personalized recommendations for colleagues and leaders seeking growth opportunities.
• Other duties as assigned.

Your Skills & Qualifications:

• Previous experience in learning and development and facilitation is required
• Experience in creating and implementing training materials is required. Proficiency with graphic design software, such as Canva, is an asset
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.) is required.
• Demonstrated administrative strength, with the ability to manage complex systems, maintain accurate records, track multiple processes, and consistently complete detailed, repetitive tasks with efficiency and precision.
• Experience in the luxury hotel/hospitality industry is required.
• Experience in Human Resources/People and Culture is an asset
• University or College degree in Hotel/Restaurant Management, Human Resources, or a related discipline is an asset.
• Strong emotional intelligence, interpersonal and relationship-building skills.
• Results-oriented with the ability prioritize, remain flexible and work well under pressure.
• Innovative and creative.
• Ability to maintain the highest level of confidentiality.
• Ability to support a collaborative environment and demonstrate a teamwork mentality.
• Exceptional written and verbal communication skills in English.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.com