1. Integral
  2. Permanente
  4. Governança





Housekeeping Supervisor


Europe and North Africa

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find opportunities in brands that match your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Main Responsibilities 

  • Follow daily task with room attendant. 

  • Ensure the room attendant are following sequence of cleaning. 

  • Ensure VIP amenities are in room before guest’s arrival. 

  • Ensure special attention given to VIP rooms. 

  • Ensures that all flower arrangements look pleasant before the delivery to the rooms. 

  • Ensure extra bed and extra amenities are in room before the guest’s arrival. 

  • Conducts daily inspection of employee grooming.  

  • Inspects all guest rooms, corridors and stores on a daily basis to ensure highest standard of cleanliness. 

  • Conducts on the job training for all Room Attendants. 

  • Maintains effective employee relations. 

  • Checks and maintains equipment and machines used. 

  • Attends daily briefing with EKH/AEH in Housekeeping. 

  • Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper and Security Office immediately. 

  • Proper handover and takeover of the incoming and outgoing shifts to be handled well. 

  • Report all Lost & Found items to Housekeeping. 

  • Follow up “Do not disturb” rooms. 

  • Train attendants constantly, supervise work performance and working habit. 

  • Prepare inventory for room linen. 

  • Notify Housekeeper any damage caused by guest.  

  • While inspecting guest rooms and other area there should be eye for detail. 

  • Make sure trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance. 

  • Ensures punctuality, attendance and courteous attitude. 

  • Ensure all guest rooms are cleaned. 

  • Inspect all work done by Room Attendant. 


The following knowledge, skills and abilities are required:

  • Attention to detail, style and aesthetics of hotel is critical.
  • Outstanding verbal and written communications skills.
  • Ability to attract new, dynamic talent who compliment the vision of the department / hotel.
  • The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the department.
  • College Degree in Hospitality or similar field.
  • 2 years experience in similar role.
  • Fluent in English, Arabic and French

Additional Information

Sofitel Royal Bay Resort Agadir (opening in 2024)

Diversidade & Inclusão para a Accor significa acolher cada um e respeitar suas diferenças, priorizando apenas qualidades e habilidades na ampliação de oportunidades de emprego e desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma cultura acolhedora, excelentes condições de trabalho e promover o desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não hesite em nos informar de quaisquer necessidades específicas que possa ter para que possamos levá-las em consideração.


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