Housekeeping Supervisor

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. 

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

• Connecting guests to the extraordinary place we call home
• Discovering a broad offering of career paths
• Learning and thriving among a group of international hospitality professionals
• Being passionate about people and attentive to the world - we are globetrotters!
• Going beyond the walls of our hotel to support our community
• Taking pride in our differences

Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess

Summary of Responsibilities:

Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
• Supervise and coach team members’ performance toward achieving exceptional guest service
• Audit work of Room Attendants and House Persons in assigned areas to remain consistent with Fairmont standards
• Ensure cleanliness of guest corridors, rooms, and other specific areas of the hotel as assigned
• Proactively identify potential day-to-day operational concerns, determine appropriate solutions and follow-up to ensure high service levels are maintained
• Demonstrate Fairmont core values in all interactions
• Ensure employees receive the required training and support to effectively perform their roles
• Manage all aspects of Room Attendants’ and House Person’s performance including the completion of annual performance reviews
• Assist in the preparation of preventive housekeeping maintenance reports and analyses
• Promptly respond to guest complaints and ensure appropriate follow up activities occur and all items are documented according to standard operating procedures

• Follow and ensure compliance with all corporate, hotel and departmental policies and procedures
• Participate in hotel committees
• Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
• Perform any other duties, tasks, and assignments within your department as required.

Qualifications:     

• High school diploma required; Hospitality degree is an asset
• At least 2 years housekeeping experience in a luxury hotel environment required
• At least 1 year supervisory experience is preferred; basic training skills are required
• Excellent communication and organizational skills
• Ability to work well under pressure
• Experience with Property Manager and Microsoft office suite of programmes is an asset
• Demonstrated strong attention to detail and the ability to meet exacting standards
• Proven ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• The job is quite active and you will need to bend, lift, and move furniture on a regular basis.
• In the work environment you will be in contact with the chemicals which are used to clean our rooms and other areas of the hotel. Proper protective equipment and training will be provided.