Hotel Accountant

We are looking to hire a Hotel Accountant to Join Mondrian Gold Coast.

The Hotel Accountant is responsible for the accurate and professional management of all debtor accounts for the resort, ensuring timely reconciliation and effective communication with stakeholders. This role is pivotal in maintaining accurate accountability for all daily revenues received by the hotel and ensuring strict compliance with operational procedures. Additionally, the Hotel Accountant is tasked with maintaining detailed subsidiary records of various General Ledger accounts, providing comprehensive analysis to support audits and tax requirements. Through meticulous financial oversight, this position contributes to the overall integrity and efficiency of the resort's financial operations.

Accounts Receivable

General

• Oversee the adherence to the Ennismore Credit SOP.
• Ensure invoices are emailed or mailed within 24hrs of checkout.
• Ensure accurate weekly/monthly accounts are issued for agreed contracted business meeting deadlines and compliance to preferred invoicing method.
• Ensure account queries are resolved promptly.
• Reconcile receivable accounts where discrepancies are evident.
• Follow up promptly short payments, and over payments and process regular requests for refund.
• Issue monthly statements within a week of each new month and follow up on overdues.
• Reconcile credit cards on a daily basis.
• All adjustments required to be made to AR accounts must be posted via Opera. An adjustment voucher to be raised with full detail and supporting documents and approvals attached.
• Review City Ledger daily for correct posting of charges and take corrective action where necessary.
• Process correct and timely transfer of folios in Opera from the Front of House system to Accounts Receivable.
• Follow up on any queries relating to room rates, authorization vouchers/LOA.
• Process correct and timely payments to the AR ledger in Opera.
• Advise the DOF or ADOF of any anomalies or Forced Credit situations. Be alert for potential bad debts or credit risk situations.
• Provide required reports for office records, head office reporting, etc. .
• Liaise with Front Office, Reservations and Conference & Catering regarding enquiries, PM follow up, rate disputes etc and Open Folios.
• Undertake any assigned duties as requested by the Director of Finance or other senior Hotel Management.

Applying Payments

• All AR payments including direct debits to bank account and credit cards payments to be applied daily.
• Calculate and accurately process relevant TAC or card commission expense and the GST input credit.
• Promptly investigate all credit card disputes liaising with Front Office and the Merchant provider as required.
• Unapplied payments or short payments are to be investigated as soon as possible.

Refunds

• Collate all necessary paperwork to justify credit card refunds or debtor account refunds. Obtain approval from the DOF, ADOF or GM prior refunds are processed. Maintain a paper trial.

Credit Applications and Credit Control

• Manages receivables to avoid forced credit or credit risk situations and take steps to ensure correct procedures are followed at all times by all departments to limit risk to the Resort with processes in place to limit potential bad debts.
• Process applications for credit facilities for companies, groups and functions. Open new AR accounts in Opera once approved by DOF.
• Prepare a review of credit worthiness of existing clients on an annual basis updating the Credit Report for DOF/ADOF sign-off.
• Liaise with Reservation/Front Office and Banquets/Catering Departments to ensure credit arrangements are in line with the hotel's credit policy.
• Review and ensure credit is extended only up to pre-approved credit limits.
• Monitor the special billing arrangements for groups and conventions to ensure that postings are in line with customer requirements.

Travel Agency Commission

• Ensure that all travel agency commission payments are processed on a weekly basis by AR and Reservations through Fastcom.
• Ensure that checks are properly made to confirm commission is payable.
• PCO commission promptly processed with appropriate paperwork and review. Ensure EFT payments aren’t issued until the business has been fully paid.

End of Month & Credit Meetings

• Review provisions, write-offs and other monthly adjustments prior to month end with the ADOF and ensure adequate provision is raised in the GL for possible bad debts.
• Provide TA commission accrual figures at month end to the ADOF for accrual.
• Prepare management reports for month end analysis as required. 
• Conduct monthly Credit Meeting with Sales & Marketing, Events, Front Office and Reservation departments highlighting monthly performance, bad debts, PM Accounts, Open Folios and discuss any accounts causing concern for follow up.
• Draft and email minutes to necessary stakeholders.

Other

• Provide training in related financial policies and procedures for Front Office, F&B and other departments as relevant to Accounts Receivable.
• Maintain a good relationship with Front Office, Reservations and Conference & Catering to be able to resolve enquiries, PM follow up, rate disputes etc.
• Train and supervise other Finance staff working in Accounts Receivable to ensure job functions are being fulfilled.
• Train and develop within Finance with the Director of Finance and Assistant Director of Finance and with other team members to assist with daily/weekly/monthly tasks.
• Secure all Debtors information including credit card numbers and not release such information to other parties.
• Facilitate in the smooth running of the Finance department by assisting as required.
• Undertake any assigned duties as requested by the Director of Finance or other senior Hotel Management.

Income Auditor

Rooms

• Prepare and distribute the Daily Revenue Reports to the Resort & F&B Lead Team and Outlet Managers
• To review all paid-outs, revenue adjustments, rebates and allowances for reasonableness, properly approved with supporting documentation, and to report any deviations from hotel policies and procedures.
• Review on a daily basis the Night Manager’s report:
  • Guest in-house rate check report, variance must be explained by Front Office
  • Complimentary and House Use room to come with appropriate supporting document
  • Guests checked out with open paymaster accounts (Guest Ledger)
  • Guests in house with credit limit exceeded (High Balance Report)
  • Payment and Revenue adjustments
• Check market segment report

Food & Beverage

• To verify that all F&B discounted checks are fully justified, properly recorded into POS system and to prepare subsequent reports, as necessary, for hotel management.
• Audit F&B outlet checks void for explanation and approval by the Outlet managers or Assistants.
• Review all house use and entertainment checks, ensure that they are properly signed.
• Investigate all discrepancies and make necessary adjustments (if any).

Other

• Ensure that the Guest Ledger, Advanced Deposit Ledger and City Ledger balance to the General Ledger on a daily basis.
• Ensure POS and Opera are balanced.
• Ensure audit compliance by respecting Ennismore/Accor internal policies and procedures.
• Account for Other departmental revenue (eg. Telephone, Car Parking, Miscellaneous Income).
• Assist with yearly financial and procedural auditing of the Resort by internal and external parties

People and Culture

• Assist with the induction of new team members into the department following Resort guidelines where requested.  To assist new team members to feel welcomed and to be able to carry out their duties in accordance with the Brand/Service Standards and Procedures Manuals.
• Participate in scheduled compliance training and development programs provided by Ennismore

Key Workplace Health and Safety (WHS)

• Report all unsafe conditions, practices and hazards to your Manager as soon as possible.
• Take reasonable duty of care for the safety of yourself and others in the workplace.
• Abide by the Ennismore WHS policy and related policies and procedures and fulfil any legislated requirements.
• Follow guest confidentiality guidelines. Report any suspicious persons or lost property/suspicious items to your Supervisor/Manager and facilities are secured at the end of shift.
• Be fully conversant with departmental fire and evacuation procedures.

Other

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.
• Abide by the Ennismore policies in relations to equal employment opportunity and harassment in the workplace.
• Treat guests and team members from all cultural groups with respect, sensitivity and transparency.
• Create a culture of inclusion and diversity allowing all team members to feel welcomed.
• Ensure Ennismore, Mondrian Gold Coast, Customer, Client and Employee information or transactions are kept confidential during or after employment with the company.
• Follow Company procedures with respect to performance and conduct standards, workplace health and safety, emergency procedures and all other Ennismore/property policies and procedures as detailed in the team member handbook, department procedure manuals and company policy manuals.
• Assist to help other departments when directed by your manager.
• Any other reasonable duties as directed by management.

Experience and Skills

• Proven experience in a similar accounting role, preferably within the hospitality or hotel industry.
• Proficiency in Microsoft Office Suite, most specifically Excel, and other financial analysis tools.
• Strong knowledge of accounting principles, financial reporting, and revenue reconciliation.
• Exceptional attention to detail and accuracy in financial record-keeping.
• Excellent written and verbal communication and organisational, planning and problem-solving skills, flexibility and adaptability to manage changing priorities and workflow.

Competencies

• Confident and articulate communication, to creating belonging with guests and colleagues
• Time management skills with the ability to multitask
• Ability to work independently and demonstrated initiative in a dynamic environment.
• You are humble and open to ideas. We leave our ego at the door and help get things done. 
• Strong personal integrity
• Entrepreneurial spirit with drive, ambition and high level of energy
• Good interpersonal skills with ability to communicate with all levels of team members
• Flexible and able to embrace and respond effectively to change
• Role model in Ennismore values culture.

What’s In It for You

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture