Guest Service Associate - Front Office

As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!

To deliver exceptional guest service by ensuring a smooth and efficient check-in, check-out, and stay experience, while maintaining a warm, professional, and courteous demeanor at all times.  

• Assist guests with room assignments, requests, and queries.

• Ensure timely delivery of guest messages, mail, and packages.

• Handle guest complaints and concerns promptly, following escalation procedures if necessary.

• Ensure guest satisfaction by providing proactive service and anticipating needs.

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