- Integral
- Permanente
- NOVOTEL
- Governança
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Novotel Bangkok Platinum Pratunam, Bangkok, Thailand
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REF88747W
Guest Experience Manager
Region
MEA SPAC
Novotel Bangkok Platinum Pratunam is located in Bangkok's Pratunam district at the heart of the city's fashion and shopping hub. This hotel caters to modern lifestyles, allowing you to easily switch between work & leisure and family time in its 288 perfectly designed rooms and suites. Novotel Bangkok Platinum Pratunam offers high-level comfort and relaxation for all guests whether for leisure, wellness or business.
- Develop, implement, and oversee guest satisfaction and loyalty programs.
- Represent management to guests, building trust and intervening at key moments of the customer journey.
- Drive innovation and continuous improvement to ensure memorable guest experiences.
- Monitor customer feedback, anticipate needs, and implement corrective action plans.
- Coordinate with operational services to guarantee smooth guest stays.
- Lead daily team briefings and interact positively with other departments.
- Strong communication and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Knowledge of hotel operations and PMS systems.
- Leadership and team management experience.
- Fluency in multiple languages is a plus.
I
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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