Guest Service Agent

Work Your Way to Pullman & Mercure Melbourne Albert Park!

Nestled right opposite the scenic Albert Park Lake with stunning views of Melbourne’s skyline, Pullman & Mercure Melbourne Albert Park offers an unparalleled environment for both leisure and business travelers. Our dual-brand hotel features 378 stylish rooms, a vibrant restaurant and bar, plus top-tier wellness amenities like a pool and gym. We also host one of the largest conference centers in Melbourne, with 31 versatile event spaces that create the perfect setting for meetings, celebrations, and everything in between. Ready to be part of something exceptional? Come make an impact with us!

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

We are looking for enthusiastic, proactive and friendly customer service extraordinaire to join our team as a Guest Service Agent. This role is available in both Part-Time or Full-Time positions. 

Key responsibilities include:

• Maintaining a proactive approach to complaint handling and be confident in resolving issues.
• Actively upselling and promoting special promotions or facilities available within the hotel.
• Managing administrative and data entry for guest relations.
• Preparing resources for Group Arrivals and VIP Member Arrivals
• Guest Communications (including internal and external phone calls)
• Guest Services (not limited to checking in and checking out our guests)

About you!

To be successful in this role, you will have:

• A passion for providing a positive guest experience with a desire to create memorable experiences.
• Previous experience using Opera is desirable.  
• Strong attention to detail, ensuring procedures are followed.
• Confidence in making credit card and cash transactions.
• Excellent communication and interpersonal skills.
• The ability to work in a fast-paced environment.
• The flexibility to work a rotating roster.

Benefits and Perks

• On-site car park while on duty.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Reward and recognition programs.
• Mentoring and career development along-side experienced and dedicated professionals.
• Global discounts on hotel accommodation & Food and Beverage, including special rates with our partnership brands such as Europcar.

Apply today and see where your Accor career can take you!

We are unable to provide sponsorship for this role, so Australian working rights are required.