Porter

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

We are seeking an enthusiastic and customer-focused Porter to join our team. As a Porter, you will play a crucial role in creating a positive first impression for our guests and ensuring their comfort throughout their stay.

• Greet and assist guests upon arrival, offering a warm welcome to our establishment
• Handle luggage and belongings with care, ensuring proper storage and timely delivery to guest rooms
• Provide information about hotel facilities, local attractions, and transportation options in Nairobi
• Collaborate with other departments to ensure seamless guest experiences
• Respond promptly to guest requests and inquiries
• Assist with special events or conferences by setting up equipment and materials
• Ensure compliance with safety and security protocols
• Perform other duties as assigned by management

• Prior experience in customer service, hospitality or a related field
• Excellent customer service skills with a friendly and professional demeanor
• Strong communication abilities in both verbal and written English
• Physical strength and stamina to lift and carry heavy luggage safely
• Flexibility to work varied shifts, including early mornings, late evenings, and weekends
• High standard of personal presentation and grooming
• Basic literacy and numeracy skills
• Knowledge of Nairobi and its surrounding areas, including popular attractions and transportation options
• Ability to multitask and prioritize duties efficiently
• Team player with a positive attitude and willingness to assist colleagues
• Detail-oriented approach to work with strong organizational skills
• Adaptability to handle diverse guest needs and unexpected situations
• Familiarity with local customs and culture is a plus

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities

Your team and working environment:

• At Accor, we are Heartists!  Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
• Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.  

We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding!