Guest Service Agent

Peppers Marysville, part of the esteemed Accor group, is looking for an enthusiastic Guest Service Agent to join our vibrant front office team. Nestled amidst breathtaking landscapes, Peppers Marysville offers guests a perfect escape, with 100 beautifully appointed rooms that connect them to the stunning natural surroundings. Our state-of-the-art conference and event facilities showcase sweeping views of the Yarra Range National Park and Cathedral Ranges, making it the ideal setting for any occasion.

Andiamo Restaurant provides a relaxed and welcoming atmosphere where guests can indulge in the best local produce and signature wines from the Yarra Valley, all while enjoying our serene riverside location. Peppers Marysville is truly a hidden gem, offering an inviting and unique experience for both locals and visitors. Join our team and be part of creating memorable experiences in one of Victoria’s most picturesque destinations.

We are looking for a motivated Guest Service Agent to help us deliver unforgettable experiences. Your role will involve making our guests feel at home from arrival to departure, through thoughtful, personable, and sincere hospitality. You will manage requests with a smile, ensure the accuracy of reservations and accounts, and contribute to maximizing occupancy and revenue. You’ll also handle emails and phone calls efficiently, coordinate transportation and luggage services, recommend local attractions, and assist with porter duties as needed.

As part of our team, you will have the freedom to bring your own unique touches to the guest experience, ensuring no two stays are the same and allowing your hospitality skills to shine. If you are passionate about delivering exceptional service, join our vibrant team at Peppers Marysville.

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem-solving abilities
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively and collaboratively as part of a team
• Strong computer skills, with experience in Opera Cloud being highly beneficial
• Available to work within a rotating roster, including weekends, holidays and evenings

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

Please note that full working rights in Australia are required for this role.