- Meio Período
- Permanente
- Governança
- ACCOR
__jobinformationwidget.freetext.LocationText__
Novotel Liverpool Centre, Liverpool, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF28126F
Night team member - multi-skilled
Region
Europe and North Africa
Esta vaga já expirou. Veja funções semelhantes abaixo...
Situated in the historic city of Liverpool the Novotel Liverpool city Center is a stylish 4-star hotel located in the heart of the city placing you next to some of the UK's best sporting, musical, and commercial attractions. Just a stones throw away you can experience art and history at the Albert Docks, or why not visit the cities' nightlife scene down at Cavern walks or why not try one of many award winning restaurants. Novotel is a great choice for both families and business workers looking to escape.
Guests can relax and enjoy a delicious meal in our stylish Ropewalks bar and restaurant, which serves freshly cooked local and international cuisine as well separate choices for kids. Why not unwind in the bar where we serve a full array of drinks. The hotel boasts ten spacious meeting rooms with facilities to suit different needs, We also have a separate welcome area where you can gather before moving to your meeting room making this an ideal place for your business needs.
Shift pattern: 9 PM - 7 AM - 4 days on / 4 days off
The Nights All round team member welcomes all guests and takes care of them from arrival through to departure.
They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
They ensure a smooth and secure environment to all the guests during the night.
The main duties and responsibilities are as follows:
Provide efficient, friendly and professional service to all guests.
Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
Take initiative to ensure that interactions with our customers (internal or external) are positive and productive
Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Attend to other duties as requested by Management and Supervisors
Taking food and drink orders from customers and preparing drinks
Bar Restocking
Doing room service
Assisting on the closure of the bar and paperwork procedures required
Setting up of the conference rooms and prepare the breakout areas for the events.
Setting up for breakfast service.
Working closely with Conference and Front Office Departments to exceed our Guests' expectations.
Work Experience:
Previous experience in customer facing role is an advantage
Previous experience in Food & Beverage
Ability to take decisions and think on your feet
Strong written and verbal communication skills in English
Excellent interpersonal skills and positive attitude
Ability to work well as a team
Computer literate and ability to learn new software
Benefits:
- Employee benefit card offering discounted rates at Accor worldwide up to 70% off
- Free Bonus Breaks Voucher (complimentary stays in UK)
- Friends & Family Rates
- 28 days of paid holidays per year (pro rata)
- Eye Test Vouchers
- Learning programs through our Academies
- Cycle to work scheme
- Employee Vivup program with direct access to GP, high street discounts and many more
- Discounted or free food
- Work based Pension
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
Related jobs
Salário
Localização
Sofitel Dubai The Obelisk, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
SOFITEL
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
The PositionHandle customer calls inquiries pertaining to room reservations, with a focus on revenue maximization and quality.KEY ROLES & RESPONSIBILITIESUnderstand the key principles of ACCOR’S Prici
Referência
ccf80140-5e62-4103-a21c-5aabbbd22dcb
Data de validade
01/01/0001
Salário
Localização
25hours Hotel Frankfurt The Trip, Frankfurt, Germany
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
25HOURS HOTELS
Tipo de Contrato
Permanente
Locations
Frankfurt
Áreas
Governança
Descrição
How does your working day look like…You’ll take care of resource planning, manage the team, and support your colleagues’ development in collaboration with the Front Office Manager.You’ll make sure tha
Referência
f4b23468-948f-4840-8c39-f4632bb00c3a
Data de validade
01/01/0001
Salário
Localização
Raffles Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Dubai
Áreas
Governança
Descrição
PURPOSE OF POSITIONTo provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness a
Referência
6c3c6525-20aa-4a79-b82a-a101de70175f
Data de validade
01/01/0001
Salário
Localização
Novotel Hyderabad Airport, Hyderabad, India
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Hyderabad
Áreas
Governança
Descrição
Primary Responsibilities Assist the Director of Rooms to plan and execute all activities for the smooth functioning of the Front Office department.To address problems, conflicts and emergencies at the
Referência
2bf17a69-cf36-409b-aff2-d4d540ff3de3
Data de validade
01/01/0001
Salário
Localização
Pullman Jakarta Indonesia Thamrin CBD, Central Jakarta, Indonesia
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Central Jakarta
Áreas
Governança
Descrição
Key Responsibilities:Guest Services & Operations:Welcome guests warmly and provide a seamless check-in and check-out experience.Handle guest inquiries, reservations, and requests professionally and ef
Referência
88197daf-8f51-4721-a7ae-eaca5fd29db0
Data de validade
01/01/0001
Salário
Localização
Novotel Manila Araneta City, Quezon City, Philippines
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
NOVOTEL
Tipo de Contrato
Permanente
Locations
Quezon City
Áreas
Governança
Descrição
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.Provides accurate and relevant information and services to the guests and delivers it to the
Referência
f687d8b0-2191-4dcc-8b8e-71d521c409c6
Data de validade
01/01/0001
Salário
Localização
Novotel Canberra, Canberra, Australia
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
ACCOR
Tipo de Contrato
Permanente
Locations
Canberra
Áreas
Governança
Descrição
As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, and ensure the creation of unforgettable experiences for every
Referência
9bae3901-a9c0-4711-b7af-d27d6d78da60
Data de validade
01/01/0001
Salário
Localização
Raffles Singapore, Singapore
Experience Level
Associate
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Governança
Descrição
The Housekeeping Attendant (Rooms) is responsible for the immaculate upkeep and cleanliness of all the suites and work areas in their assigned sections.Primary ResponsibilitiesUpkeeping the Comfort an
Referência
2a193353-4b9f-428d-9967-bd2df9393d4f
Data de validade
01/01/0001
Salário
Localização
Raffles Singapore, Singapore
Experience Level
Mid-Senior Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Governança
Descrição
The position is responsible for ensuring the ongoing impeccable cleanliness and organisation of public spaces and facilities in accordance with established standards of the hotel. He/she needs to main
Referência
fe2c38dd-8a66-4604-80bc-a717b2b0f3f3
Data de validade
01/01/0001
Salário
Localização
Raffles Singapore, Singapore
Experience Level
Entry Level
Jornada de Trabalho
Integral
Brands
RAFFLES
Tipo de Contrato
Permanente
Locations
Singapore
Áreas
Governança
Descrição
The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house and depar
Referência
29580150-581d-4923-9d58-4168b579a1d4
Data de validade
01/01/0001