Group Sales Coordinator, MICE

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Novotel & Ibis London ExCeL are looking for a Group Sales Coordinator to join and support their Sales team. Talking to people does not scare you? Knowing your property by heart is a piece of cake? Then join us and become... our next Group Sales Coordinator !

The Sales Coordinator is primarily responsible for supporting the Assistant Director of Sales with new business group opportunities and sales activities whilst assisting in the day-to-day administration of the Hotels’ existing Corporate and MICE accounts. 

To support the Sales Team with all guest enquiries, questions and requirements for reservations of Hotel rooms in helpful and speedy manner. To support all other departments, ensuring that all guest account information is updated on daily basis and that guests have an enjoyable experience from the sales process to guest stay and post departure, ensuring continuity of business. To be responsible for the day-to-day duties with accepting and entering individual/groups reservations in the systems.  

What you will be doing:

• Assist with an allocated portfolio undertaking complete account tasks, supporting the Assistant Director of Sales with maintaining, servicing & developing the accounts, growing revenue and tracking production.
• To assist with the account production and support the Assistant Director of Sales with conversion of Business groups and MICE as set down from existing and/or potential clients by preparation of contracts and related documentation
• To assist with responding to group requests from time to time as set by your line manager
• To record all objectives and planned activities for any managed accounts, ensuring the information is up to date all times.
• To work effectively making sure all group/reservations inquiries are entered in the systems in a timely manner.
• Assist the Assistant Director of Sales with enquiries for group bookings as required, communicate promptly, and provide a reply or confirmation within a reasonable timeframe (24 hours).
• Handle any other department issues related to groups (follow up on prepayment, routing, vouchers…)
• Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
• Assist with in-house sales/marketing activities, fam-trips, client hospitality evenings, presentations, show rounds and promotional activities, as well as take minutes during department/client meetings and produce notes in a professional and organized manner as required.
• Assist with office administration ensuring all accounts have on file the necessary documentation, contracts, contact forms, and up to date Account Development Plans.
• To work closely with the Assistant Director of Sales in order to assist with the achievement of the overall sales target for the hotel on monthly basis or as required.
• Promotes and maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicits business for the hotel.
• To help and advice non-residents / visitors with their general needs. Resolve guest problems and complaints as appropriately and professionally as possible.
• To carry out any other reasonable duties that may be required in line with the business demand.

What we need:

The ideal candidate should have:

• Relevant Diploma or Bachelor’s degree (preferred)
• Must have previous sales experience working in the hospitality industry
• Proven track record of sales success
• Understands how to communicate, negotiate, and network effectively
• Good organization and time management skills
• Excellent customer service and communication skills

What is in it for you:

• A Discount Card to be used in Accor Hotels Worldwide
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
• Training & Development
• Additional holidays with service
• Recommend a friend scheme
• Employee Advisory Service
• ... And much more !

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.