Group Reservations Executive

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Sofitel Sydney Wentworth offers an unforgettable luxury escape, where guests discover the perfect blend of the French Zest and Sofitel luxury. 

Following the successful relaunch and transformation of Sydney’s iconic landmark, we are setting a new benchmark for excellence.

Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge - Club Millésime .

Why Sofitel Sydney Wentworth?

• Ideally situated in the heart of central Sydney’s business and shopping districts, conveniently located near all public transport routes (trains, metro, buses, ferries and light rail).
• Industry benefits worldwide on parking, accommodation, dining and lifestyle services.
• Enhanced parental leave program.

Joining our dedicated Reservations team, our full time Group Reservations Executive will provide a luxury experience to our group guests. Within this role you will:

• Liaise with the Sales department to take over the management of groups accompanying events and accommodation only groups
• Input of all Group Blocks into Opera as requested from the Sales Department
• Liaise direct with clients prior to arrival and meet and greets for groups
• Work with the Reservations FIT department for support
• Train and Develop FIT Reservations staff in groups area
• Work with operational departments to ensure service levels are met
• Assist to meet and exceed the group rooms budget
• Prepare documentation including rooming lists and group resumes
• Prepare reports for revenue and sales
• Maintenance of database of key contacts / clients
• Site Inspections as requested by the client

• Excellent organisation and time management skills, with strong and clear communication skills
• Experience in a service environment, ideally in a similar role
• Passion for Excellence by endeavouring to exceed expectations.
• Strong attention to detail
• Ability to work under pressure and problem solve
• Opera PMS experience preferred

Benefits, Rewards, Motivations   

• Industry benefits from including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners.
• Progressive leave policies including birthday leave and 10 weeks parental leave.
• Onsite perks including complimentary dry cleaning, $5 lunch buffet & discounted city parking.
• Most importantly - work with and learn from industry experts with opportunities for development.

If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. 

Please note that full working rights in Australia are required for this role.