Conference & Event Services Manager

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Conference & Event Services Manager

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Responsible for organization and supervision of assigned events from date of booking to departure of the last guests, including meeting requirements, guestrooms requirements, guestrooms pick up and F&B related issues
• Lead a Heartist approach to guest experience / service with Sales & Banquet Team
• Establish rapport and maintain contact with clients to encourage repeat business
• Conduct pre-conference meetings to ensure key department are aware of the relevant details pertaining to the group upon their near arrival
• Attend daily meeting to review all event contacts to ensure last minute changes are communicated to Banquet, Kitchen and Stewarding
• Create floor plans for the best use of meeting space for each event and ensure that banquet and client are in agreement prior to set up
• Create Banquet Event Orders based on the event’s requirements and programme to deliver event objectives.
• Initiate billing procedures, ensuring client credibility and deposits / credit applications are received with adequate information within an acceptable time frame
• Responsible for sufficiently “washing” room block and F&B covers for each event in order to ensure a more accurate forecast

Qualifications:

• Candidate must possess at least a Hospitality Management Diploma or equivalent
• A minimum of 1 - 2 years’ experience in the hotel catering and conference industry
• Working knowledge of Opera Sales & Catering, Microsoft Office, Social Tables is a plus
• Knowledge of forecasting and budgeting process
• Ability to plan and execute events effectively with a strong attention to detail