General Manager

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Under the general guidance of the Chief Operating Officer, lead and inspire the hotel team to successfully achieve Company and Hotel business objectives in Sales and Revenue Management, Guest/Employee Engagement and Brand Marketing. Ensure all departments operate successfully and efficiently. They should also be able to tackle administrative, financial, marketing, and business management affairs and be in charge of the planning and smooth opening of the hotel.

Duties & Functions:

• Ensure appropriate and effective focus on business objectives on a day-to-day basis, while contributing to the strategic development and leadership of the hotel aligned with the region.
• Be fully accountable for the people, product and profit within the hotel – excellence in guest experience, maximize profits through sales and yield and exploit opportunities for growth across the business. 
• Utilize innovation to achieve long and short-term strategic objectives.
• Provide inspirational leadership by motivating and developing all employees to contribute towards the overall success of the business.
• Monitor and action all guest feedback /mystery guest programs
• Communicate regularly with the Chief Operating Officer to influence the strategy for the hotel in the short and long term.
• Ensure that company reporting and control systems are adhered to.
• Lead, develop, motivate and empower employees to deliver operational best practices, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards.
• Ensure the hotel is fully staffed with skilled, motivated people who are able to meet the customer service expectations identified through the service strategy and quality commitments documents.
• Constantly review and update control systems and keep hotel a consistently safe environment for guests, employees, contract workers and other visitors.
• Be a visible, active member of the community positioning the hotel as a positive contributor in the marketplace.

• A minimum of 5 years of experience as a General Manager in a luxury or lifestyle brand is required, with a proven record of delivering exceptional results.
• Strong customer orientation, emotional intelligence, and credibility, with a sense of commitment and accountability.
• Exception stakeholder management
• Leadership skills that inspire and unify teams around common goals, striving for excellence in both quality and financial outcomes.
• Excellent communication and negotiation abilities.

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.