Executive Assistant Manager - Operations

Mercure Rayong Lomtalay Villas & Resort

Hotel for travellers looking for local and authentic experiences Open your wings and discover Rayong's coastal charm-crafted details, bold bites, and golden sunsets await. Just 2.5 hours from Bangkok, Mercure Rayong Lomtalay blends authenticity with subtle surprises. The Ocean Wing, beachfront with sea-view villas, and the Garden Wing, 200 meters from the beach with Koh 17 rooftop bar, sit 400 meters apart with a free shuttle.

Mercure Rayong Lomtalay Villas and Resort is the newest and the trendiest destination in Rayong with a wide range of accommodation & facilities. Located in two wings, the resort offers spectacular and upscale beachfront rooms to sea view Villas. The resort area caters for all travelers and has an authentic and comfortable design. Thai flowers are integrated in the original and bold personality of the building and add layers of delicacy and freshness to the architecture.

Located at Cape Laem Mae Phim, a calm beach 20 mins from Ban Phe Pier for Koh Samet trips, Mercure Rayong Lomtalay offers easy access to local seafood markets, coastal exploration, and island hopping, with pools and KOH 17 Rooftop Bar back at resort.

Job Purpose

To assist the General Manager in overseeing the overall hotel operations and driving business performance. The Executive Assistant Manager ensures operational excellence, financial performance, guest satisfaction, and effective team leadership in alignment with the hotel’s strategic objectives and brand standards.

Primary Responsibilities

Business Performance

• Support the General Manager in achieving budgeted revenue, GOP, and profit targets
• Monitor financial performance including forecasting, cost control, and productivity levels
• Review monthly P&L statements and recommend corrective actions
• Drive revenue enhancement and cost optimization initiatives
• Participate in budgeting and strategic planning processes

Operation

• Oversee daily hotel operations to ensure efficiency and service excellence
• Ensure compliance with brand standards, policies, and local regulations
• Monitor guest satisfaction scores and implement service improvement plans
• Handle escalated guest complaints and ensure proper service recovery
• Lead Executive Committee meetings in the absence of the General Manager
• Ensure effective Manager-On-Duty coverage

Team Management

• Provide leadership, coaching, and direction to Department Heads
• Drive employee engagement and promote a positive working culture
• Support talent development, succession planning, and performance management
• Ensure manpower planning aligns with business volume
• Foster cross-department collaboration

Main Complexity / Critical Issues in the Job

• Managing multi-department operations simultaneously
• Balancing guest satisfaction with financial performance
• Handling crisis situations (guest incidents, operational disruptions, compliance matters)
• Managing diverse teams with different operational priorities
• Meeting owner and corporate expectations while maintaining operational integrity

Knowledge and Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or related field
• Minimum 8–10 years of progressive hotel operations experience
• At least 2–3 years in senior management role (e.g., Director of Operations, Rooms Division Manager, EAM)
• Strong financial acumen and understanding of hotel KPIs
• Experience in branded international hotel environment preferred

Competencies

• Leadership & People Management
• Strategic Thinking
• Financial Acumen
• Operational Excellence
• Guest Focus
• Decision Making & Problem Solving
• Communication & Influencing Skills
• Crisis Management
• Business Acumen
• Results-Oriented