Events Operations Host

The Hoxton, Brussels is our first hotel in Belgium, occupying a brutalist-style tower building and the former European headquarters of IBM. It features 198 rooms of various sizes, a lofty double-height lobby, a bar, a coffee bar, a Peruvian-inspired restaurant - Cantina Valentina, a rooftop bar – TOPE - that offers stunning views across the city, and The Apartment & The Loft, our unique meetings & events concept.

What you'll do..

• Provide a genuinely welcoming and memorable experience for our guests, from the Hox welcome, to handling any questions and helping out with requests, we work together within the Hoxton team to continue providing our guests with extremely tailor-made experiences. 
• Supervising daily operations and leading the team throughout the events by assigning them tasks and managing the floor while keeping the team motivated. 
• Ensuring excellent customer service on a consistent basis while ensuring good communication flow between Sales and F&B department. 
• You’re our gatekeeper for our meeting room logistics. You know who’s who and what’s what.
• Maintain the meeting room area, ensuring all rooms are set up correctly and kept tidy at all times.
• You keep on top of our meeting room maintenance and ensuring all the rooms are set up correctly, ensuring billing and checking in and out for events are smooth.
• You make sure the food and beverage in the space is top notch at all times, and our guests have everything they need.
• You work closely with the rest of the hotel team to ensure you are providing a great experience for our guests, from first contact to when they leave, and beyond.
• And yes, there’s a little admin... Some expenses, some lists and a stationary order or two. But let’s face it, we know you love that!

What we're looking for...

• Previous experience in Events, or in any of the Horeca F&B department: Bar, Restaurant or Lounges. 
• Ability and flexibility to work different shifts, including late evenings and weekends as per business needs. Open to work across the F&B department while meeting and events are not numerous.
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get things done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way

What’s in it for you…

• Hox Hero and Nifty fifty rewards for going the extra mile and living our values
• Food on us during your shift
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Excellent discounts across the global Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Plenty of opportunity to progress and change it up while you’re with us – we’re growing quickly and globally and are part of a diverse family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Time off to volunteer with one of our partner charities
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• Pay if forward, refer a friend and get a bonus on us
• Reimbursement of transport costs (80%)
• Eco Voucher (up to 250€/year)
• 13th month of salary