Director of Commercial

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Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Reporting to the Managing Director, responsibilities and essential job functions include but are not limited to the following: 

• Responsible for establishing all sales quotas, calls, referrals and revenue objectives as outlined in the budget and quarterly action plans for sales managers.
• Leads the development and execution of strategies, tactics and actions plans and ensures individual booking goals are met for all members on the team.
• Administers bonus and incentive programs.
• Maintains open communication with global sales and Americas region corporate sales and marketing office colleagues.
• Prepares weekly, monthly, quarterly and annual reports as required and analyses external reports and resources to establish hotel’s market position (Ex: STR report, competitive shopping report, etc.).  Collaborates with Director of Revenue Management  on preparing timely and accurate forecasts. 
• Identifies opportunities to increase on-going and additional revenue streams and creates value by challenging existing processes, encouraging innovation and driving necessary change.
• Prepares and administers hotel’s budget and marketing plan to achieve total hotel revenue goals.
• Provides customer intelligence and evaluation of market & economic trends and adapts sales strategy to meet/exceed customer expectations, generates increased revenue and ensures competitive position in our marketplace. Communicates changes and potential revenue opportunities to leadership team.
• Ensures follow-up and actions plans to build guest satisfaction, colleague engagement, RevPAR and Six Simple Sales Standards results.
• Demonstrates knowledge  in revenue management, ensuring revenues/yields are achieved  
• Oversees SEM/SEO initiatives and the management of all online profiles including brand.com, OTA’s, wholesalers and all other key sites.
• Coach leaders of revenue-generating departments in developing effective revenue strategies and setting aggressive goals that will drive financial performance.
• “Hires the Best” for the property-based sales and marketing leadership team and provides on-going coaching, training and action plans to promote development of managers and their direct reports.
• Supports team in managing wages and controllable expenses, such as advertising, promotions, travel expenses, operating supplies, etc.
• Identifies and develops marketing communication activities, analyses marketing opportunities, develops and executes creation and distribution of collateral (photos, print, direct mail, web pages, etc.) to support marketing/advertising.
• Works with public relations and programming managers to identify opportunities for marketing communication strategies, to ensure maximum results from combined sales and public relations activities and to co-ordinate activities and campaigns
• Develops strong partnerships with local and external organizations to further brand/product awareness and advises brand and regional teams of brand growth opportunities.
• Takes an active role in regional tourism organizations and participates in sales activities both on and off-property.

Compensation: $190,000 - $230,000 plus bonus annually 

• Excellent  leadership skills and ability to inspire a team of sales & marketing professionals,  providing strong  professional and emotional support.
• Experience in luxury hotel(s) in luxury destination(s).
• Able to operate in a complex environment which goes well beyond that found in a typical hotel.
• Knowledgeable in all aspects of hotel sales, marketing, public relations, distribution and analytics.
• Creative
• Able to build and/or maintain an organized, disciplined and effective sales organization.
• Bachelors degree in a relevant field
• Five years hotel sales experience as DOSM.
• Knowledge and experience in advertising and promotional activities.
• Exceptional communication and interpersonal skills and strengths in innovation, energy, and results-orientation.
• Strong leadership skills and experience coaching and directing teams
• Creative, effective and passionate individual with a high level of professionalism and human relations abilities.
• Computer  literate
• Appropriate financial knowledge and analytical/quantitative skills

All your information will be kept confidential according to EEO guidelines.

Visa Requirements: Must be legally authorized to work in the United States.