Duty Technician

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

------------------------------ 

Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. 

🌟 THE MISSION

You are the person who keeps Mama running smoothly behind the scenes 🛠️💖 — ensuring every space, system, and facility is safe, functional, and ready to deliver unforgettable experiences.

As our Duty Technician, you’ll play a vital role in maintaining the hotel’s facilities, supporting daily operations, and ensuring Mama Shelter Cape Town operates seamlessly. From preventive maintenance to quick solutions, you’ll bring technical expertise, energy, and a hands-on approach to keep the property performing at its best.

Here’s what you’ll be responsible for:

• Technical Excellence 🛠️ Carry out daily maintenance tasks, repairs, and troubleshooting across the hotel, ensuring all facilities and equipment operate efficiently.
• Preventive Maintenance Champion 🔧 Support planned maintenance schedules, inspections, and routine checks to prevent issues and maintain high operational standards.
• Guest Experience Support 💖 Respond quickly to maintenance requests, ensuring guest rooms and public areas are safe, comfortable, and always ready for exceptional experiences.
• Pre-Opening Technical Support 🏨✨ Support the Engineering team during the pre-opening phase with equipment checks, testing, snagging, installations, and ensuring all systems are ready for launch.
• Safety & Compliance Guardian 🛡️ Ensure all maintenance activities follow health, safety, environmental, and hotel standards, maintaining a safe environment for guests and colleagues.
• Problem Solver 🔍 Diagnose technical issues, complete repairs efficiently, and escalate complex matters while keeping operations running smoothly.
• Equipment & Systems Care 💻 Assist with the upkeep of hotel systems, machinery, tools, and operational equipment to ensure reliability and performance.
• Team Collaboration 🤝 Work closely with Engineering, Housekeeping, Front Office, and operational teams to support smooth hotel operations.
• Standards Keeper ✅ Maintain clean, organised work areas and ensure all maintenance activities are completed with attention to detail and professionalism.

Mama Shelter Cape Town is looking for someone who enjoys finding solutions, getting things done, and being part of the team that brings a hotel to life. 💖

MADE FOR YOU… ONLY IF ✨

• You have 2+ years’ experience in a maintenance or engineering role within a hotel, hospitality, commercial, or building environment.
• You have practical knowledge of general maintenance, including electrical, plumbing, HVAC, carpentry, and basic mechanical systems.
• You understand the importance of maintaining a safe, efficient, and guest-focused environment in a hospitality setting.
• You are proactive, resourceful, and able to respond quickly to maintenance challenges with a solutions-focused approach.
• You understand health and safety procedures and are committed to maintaining compliance with all workplace standards.
• You communicate effectively, support colleagues, and collaborate across departments to keep operations running smoothly.
• You are dependable, organised, and take pride in maintaining high standards behind the scenes.

YOUR LITTLE EXTRAS 🎯

• Experience supporting a hotel opening or refurbishment project 🏨✨
• Knowledge of hospitality engineering systems and maintenance standards
• Experience with HVAC, electrical systems, plumbing, and building maintenance 🔧
• Exposure to preventive maintenance programmes and engineering systems
• International hospitality experience is a plus ✈️

WORK AUTHORISATION 🌍

• Applicants must already hold valid work rights/work authorisation for South Africa. Visa sponsorship is not available for this position. Candidates must be legally eligible to work in the country where the role is based.

Next, we're sure you know the tune 🎶:

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
• Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang! 
• Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.