Director of Sales & Distribution

Novotel Kuala Lumpur City Centre

Hotel that makes every moment matter

Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WIFI, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk.

Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socialising or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organise meetings and events in our six versatile ballrooms.

When in Kuala Lumpur, guests can explore a myriad of attractions located close to the hotel, including landmarks like Petronas Twin Towers, Aquaria KLCC, KL Tower, KL Forest Eco Park, Petaling Street (Chinatown), and numerous other captivating sights.

Be it a business or leisure trip with your family or loved ones, our prime location ensures that most of the must-visit destinations in Kuala Lumpur are within reach.

Reporting to the General Manager, the Director of Sales & Distribution is responsible for overseeing the hotel’s entire sales and marketing strategy, ensuring optimal positioning, revenue growth, and brand visibility.

Sales Responsibilities

• Mastering market segments and distribution channels to maximize revenue.
• Overseeing key account management across all target feeder markets.
• Assisting the sales team in securing business for all revenue-generating centers, including rooms, f&b dining and events.
• Analyzing monthly account production with the sales team to identify trends and opportunities.
• Supervising the negotiation and execution of global contracts.
• Prospecting the market to develop new high-value accounts and nurture existing ones.
• Representing the hotel at international industry conventions and local tourism and hospitality association meetings to strengthen the hotel’s market presence.
• Defining strategic objectives for the sales team and monitoring their performance.
• Leading talent development within the team: identifying training needs, organizing development programs, and fostering a culture of excellence.
• Managing the full spectrum of HR functions within the department, including hiring, performance evaluations, training, coaching, and disciplinary actions.
• Ensuring exceptional standards of professionalism, hygiene, and brand image within the team.
• Establishing and monitoring departmental budgets to ensure profitability.
• In collaboration with the General Manager, developing and executing pricing strategies for all market segments.
• Working with the Reservations/Revenue Manager to implement the strategy to optimize revenue.
• Collaborating with the Sales Team and Reservations Manager to develop and execute a comprehensive Groups and Events strategy.
• Performing additional responsibilities as assigned to enhance the hotel's commercial success.

Qualifications :

• Extensive experience in both sales and marketing in hospitality industry.
• A university degree in business, marketing, or hospitality management is preferred.
• Proven leadership in managing commercial strategies, key accounts, and high-end marketing campaigns.
• Exceptional communication and interpersonal skills, with an ability to engage key stakeholders and high-profile clients.
• Strong analytical and strategic mindset to drive revenue growth and brand positioning.
• High adaptability and decision-making skills in a fast-paced luxury environment.
• Experience in digital marketing, PR, and branding strategies is a strong advantage.
• A deep understanding of luxury guest expectations and the ability to craft exclusive experiences.