Director of Revenue Management

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Company Description

Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere.  We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden.  Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. 

Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.  Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! 

We are seeking a highly qualified, service-minded leader responsible for increasing Sofitel Philadelphia's revenue and profitability!

Director of Revenue Management

Whats in it for you:

• Unlimited career development opportunities, both nationally and internationally.   The sky is your limit!
• Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
• Give back through our Corporate Social Responsibility activities and local community based philanthropy.

What you will be doing:

• Develop and recommend strategies to maximize revenue generation and exceed goals including but limited to room product, segmentation mix and pricing.
• Implement, quantify, and revise strategies outlined.
• Compile data, analyze trends, and develop accurate weekly / period forecasts by expected deadlines
• Participate in the Executive Committee and validate forecast and develop plans to improve performance
• Manage the Reservations/Guest Relations department, inventory, property management, and revenue management systems
• Create and oversee transient rate plans.
• Monitor pace and pickup. Adjust pricing across segments, products, and channels.
• Manage yielding of discount segments
• Provide analysis for weekly and monthly communication to owners on topics related to forecast, performance, and revenue strategies
• Assist in developing annual budget and contribute in meeting/exceeding the overall hotel goals.
• Collaborate with Director of Sales and Sales departments.
• Provide managerial support to the Reservations/Guest Relations team and assist in the daily operational duties as needed. Assist in ensuring appropriate staffing levels are present and assist in recommendations to meet forecasted business volumes. Assist with office duties, coverage, paperwork, billing and attending interdepartmental meetings.
• Consistently offer leadership and service in a friendly, engaging and Luxury service culture standard  that contributes positively to the team and Sofitel's Brand Vision and Mission.
• Asist in Maintaining employee morale and programs to maintain engagement.
• Promote and lead a service driven, results driven work environment with effective SOP (Standard Operating Procedures) to drive up Guest Satisfaction scores.

Your experience and skills include:

• A passion for everything Hospitality and luxury customer service.
• Minimum of 3 years of previous Revenue Management in a luxury hotel setting preferred.
• Knowledge of hospitality sales, marketing and other revenue management functions to include research, planning, market positioning, market segments, internal marketing, distribution channels, sales management, reservations and yield management
• Excellent oral and written communication skills
• Excellent organization and time management skills
• Proficient in Microsoft Office Suite
• Proficient at statistical and competitive analysis
• Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum and social skills
• Ability to effectively analyze and use operational, financial, and marketing data to maintain and improve market share/penetration goals
• Ability to work well under deadline pressure, develop and deliver effective presentations and adapt to a constantly changing market
• Knowledge of Hotel Management System is an asset.
• A can-do, positive attitude that enables, empowers and inspires others

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.