Director of Room

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Lead and manage all Rooms Division departments to achieve operational excellence.
• Ensure exceptional guest satisfaction by maintaining high service standards and promptly resolving guest concerns.
• Develop and implement departmental policies, procedures, and service standards.
• Monitor occupancy, room inventory, and revenue opportunities in collaboration with the Revenue and Sales teams.
• Prepare and manage departmental budgets, forecasts, and financial performance.
• Analyze operational reports, guest feedback, and KPIs to drive continuous improvement.
• Recruit, train, coach, and evaluate department managers and team members.
• Ensure compliance with health, safety, security, and brand standards.
• Coordinate with Engineering, Food & Beverage, Sales & Marketing, and other departments to deliver seamless guest experiences.
• Conduct regular inspections of guest rooms, public areas, and back-of-house facilities.
• Manage labor costs, scheduling, productivity, and departmental expenses.
• Lead quality assurance initiatives and support hotel audits and inspections.
• Handle VIP arrivals, special requests, and service recovery for guest issues.

• years of progressive hotel operations experience, including leadership in Front Office and Housekeeping.
• Previous experience as a Rooms Division Manager, Executive Housekeeper, Front Office Manager, or Assistant Director of Rooms is preferred.
• Strong knowledge of hotel operations, revenue management principles, and guest service standards.
• Experience with Property Management Systems (PMS) such as Opera or similar platforms.
• Excellent leadership, communication, and problem-solving skills.

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus