Director of People & Culture

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Business Performance

• Prepare, implement and compile data for monthly reporting
• Set periodical Talent & Culture and training budget & forecast
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department

Talent & Culture Management

• Formulate and implement policies, procedures and standards pertaining to Human Resources Administration, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with national, industry standards, laws and customs, and ensuring that they are complied with by other departments
• Oversee the administrative activities of payroll, benefits, legal compliance and employment law
• Develop and propose plans relating to present or future manpower requirements of the Hotel to ensure that the Hotel is correctly staffed according to the projected level of business
• Liaise with employment agencies and other sources for the recruitment of Management employees. Interview, assess and evaluate prospective employees
• Formulate and recommend a sound wage and salary system, which facilitates the attracting and retaining of staff
• Identify, prioritize and meet short and long term training and development needs of the Hotel
• Review the recommendations of staff promotions and career development by respective Executive Committee/Department Heads for the General Manager’s approval
• Represent the Hotel in collective bargaining and contacts with labour organizations and employee representations
• Prepare succession plan for the potentials for middle and senior management level with the department/division heads and General Manager
• Oversee the Hotel’s staff facilities including staff locker rooms, rest rooms, and staff restaurant
• Direct the Hotel’s employee events, social and recreational activities as well as employee recognition programs
• Edit staff newsletters and other in-house staff publications
• Act as an internal consultant in providing advice and guidance in the management and resolution of grievance and disciplinary issues
• Maintain confidentiality of sensitive matters/issues
• Ensure compliance with local health and safety regulations

Team Management

• Interview, select and recruit Talent & Culture employees
• Identify and develop team members with potential
• Conduct performance review and manages performance issues that arise within the team
• Constantly monitor team members performance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

• Previous Administrative/ Human Resources experience, hotel industry essential (hotel operational experience highly preferable)

• Management experience of more than 5 years

• Tertiary Qualifications in Human Resources or Hospitality, preferred

• Knowledge of Human Resource and Occupational Safety and Health legislation and practices

• Strong administration skills and time management

• Projects a professional image at all times through personal presentation/ interpersonal skills.

• A natural ability to create and maintain a positive working environment

• Ability to work autonomously

• Excellent listening, communication and negotiating skills

• The ability to assert point of view directly yet tactfully

• The ability to operate with complete professionalism and confidentiality

• Self-driven with the ability to multi-task

• The ability to work outside of normal business hours, when required

• Has the attitude and willingness to undertake further development with Sofitel.