Director of Leisure and Recreation

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits, including: health insurance, worldwide travel discounts and wellness programs. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated.

Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless

What’s in it for you?

As part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:

• Opportunities for growth and development, mentorship, and international mobility
• Health insurance, retirement savings plans, and comprehensive wellness programs
• Worldwide travel discounts and preferred rates across the Accor portfolio
• A supportive, inclusive culture grounded in respect, teamwork, and professional development

Start your journey with us today and explore the possibilities! #BeLimitless

The Director of Leisure and Recreation reports to the Hotel Manager/ Executive Assistant Manager (Rooms & Recreation) and is responsible for leading the strategic direction and operational excellence of all leisure-driven areas including spa, beach, pools, wellness, golf, resort animation/entertainment and recreational offerings. This role plays a pivotal part in maximising TREVPAR (total Revenue per Available Room) by driving innovation, guest engagement, strategic partnership, and dynamic team leaderships. This role combines revenue management, sales strategy, and operational oversight to ensure Fairmont Southampton delivers world-class leisure experiences while exceeding financial performance targets.

What you will be doing:

Strategic Leadership & Business Development

• Develop and implement strategic plans to grow growth initiatives across the full spectrum of leisure and recreation offerings, including spa, beach, pools, wellness, golf, entertainment, and recreational programs.
• Forecast demand, optimize activity rates, and manage inventory for maximum revenue generation.
• Align business objectives with property-wide goals to increase total revenue and profitability.
• Lead marketing and branding initiatives to enhance visibility and capture new market segments.

Sales & Revenue Management

• Analyze market trends and consumer behavior to identify opportunities for revenue optimization.
• Oversee pricing strategy and performance metrics to ensure revenue targets are met or exceeded.
• Collaborate with sales, marketing, and revenue management teams on packages, promotions, and campaigns.
• Cultivate strong client relationships and partnerships within the leisure, travel, and wellness sectors.

Operations Management

• Oversee daily operations of all leisure and recreation facilities—including spa, beach, pools, fitness, wellness, golf, resort entertainment, and recreational activities—to ensure exceptional guest service and operational efficiency.
• Drive innovation in program offerings including wellness packages, signature treatments, and fitness activities.
• Ensure compliance with health, safety, and hygiene standards across all leisure areas.
• Implement cost control, staffing optimization, and inventory management procedures.

People Leadership & Cross-Functional Collaboration

• Lead, mentor, and inspire a multidisciplinary team of spa therapists, golf professionals, fitness instructors, and recreation staff.
• Foster collaboration across departments to design holistic guest experiences.
• Empower team members to make special happen by delivering personalized, memorable experiences -encouraging creativity, ownership, and service excellence that turns moments into unforgettable memories for our guests.

Guest Experience & Brand Standards

• Champion personalized service and memorable guest experiences across all leisure offerings.
• Handle high-touch guest feedback and complaints with professionalism and urgency.
• Ensure service delivery aligns with the standards of Fairmont and Accor luxury brands.

Industry Engagement & Brand Representation

• Represent Fairmont Southampton at industry events, trade shows, and conferences.
• Build and maintain strategic relationships with tourism boards, luxury travel agencies, and key market influencers.

What we’re looking for:

Education

• Bachelor’s Degree in Business Administration, Hospitality, Marketing, or related field required

Experience

• Minimum 10 years of progressive leadership experience in the leisure, recreation, or hospitality industry
• At least 5 years in a senior leadership or director-level role overseeing multiple leisure business units (spa, golf, wellness, etc.)
• Proven track record of meeting or exceeding revenue goals in a luxury hospitality environment

Skills & Competencies

• Strategic thinker with deep understanding of revenue management principles and total resort revenue optimization (TREVPAR)
• Strong leadership and people management skills; experienced in building high-performance teams
• Advanced knowledge of customer relationship management (CRM) systems, sales analytics tools, and budget/forecasting software
• Excellent negotiation, communication, and relationship management abilities
• Experience working in a multicultural setting; familiarity with diverse markets is an asset
• Knowledge of the luxury travel market and wellness and leisure trends

Other Requirements

• Ability to travel as needed for business development and industry events
• High flexibility and availability to adapt to dynamic operational needs.

Your team and working environment:

Fairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry.  Our mission is to turn moments into memories for our Guests.  An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.

Our Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.