General Manager

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Now, Mama Shelter is heading to Latin America, landing in the vibrant heart of Mexico City, ready to shake the rules and stir the scene. With her rebel heart and social celebration energy, Mama is here to care for her guests like only she can.

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Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 

Would YOU like to be a part of the opening team of our Mama Shelter Mexico City?

As General Manager, you are the inspiration 🌟 for your team to create a positive and stimulating environment focused on teamwork. 🤝

You are the leader of a team of one hundred people 👥 whose mission is to provide customers with an exceptional Mama experience ✨ through a welcoming, quirky and friendly atmosphere that you create. Mama must be in good hands with you 👌.

You will also develop special relationships with customers and local businesses by delivering the Mama experience to them as well. 💫

While maintaining high standards 📋 in our rooms/ateliers and standards in food 🍽️, services 🛎️, health and safety 🛡️, you ensure the profitability 💰 of Mama through revenue generation and cost control.

Behind the scenes, you analyze sales figures and control expenses. You manage and forecast budgets, as well as financial plans. 📈📊

In order to achieve these objectives 🎯, you collaborate with headquarters 🏢 especially on reporting results, as well as e-marketing and media campaigns.

MADE FOR YOU? ONLY IF…

• You have the ability to adapt to any challenge, remaining calm in a quirky environment with a high customer flow.
• You have previous experience managing a team of at least 100 people.
• You can identify talent and help them grow; it’s your turn in the hot seat with the buzzer! 🛑🌟
• You demonstrate flexibility in your schedule. Your working hours will be determined based on business needs.
• You want to be at the heart of the action with your team, not always alone at your desk. 💪
• You have a knack for business development and you’re an experienced Manager.

You have solid experience in hotel operations, and if possible, particularly in Food & Beverage (F&B).

YOUR LITTLE EXTRAS ARE :

• You are a hands-on person and aren’t afraid to roll up your sleeves.
• You develop talents with the goal of supporting the growth of the Mama Shelter group.💫🌏
• It’s not just the results that drive you; your team and your clients are your priority.

We are sure you know the tune 🎶

First verse: We arrange a preliminary phone interview with our Talent Team if your application moves to our rhythm.

Chorus: After successful phone interviews, we will meet you at Mama or in our offices! Be strong! (chorus repeated twice or more depending on the position)

Final verse: Mama won't leave you wondering, you will have an answer from us whatever the outcome.