Operations Manager (in charge of F&B, Front Office & Housekeeping)

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking a highly qualified Operations Manager to lead the daily hotel operations, with primary responsibility for Food & Beverage, Front Office, and Housekeeping. The role is pivotal in ensuring service excellence, operational efficiency, and full alignment with the brand’s luxury standards.

Main Responsibilities

• Oversee the daily operations of Food & Beverage, Front Office, and Housekeeping, ensuring exceptional service quality in every guest interaction.
• Ensure full compliance with brand standards, service protocols, and health and safety regulations.
• Support and guide Department Heads in daily management, fostering a culture of continuous improvement and operational excellence.
• Monitor financial and operational performance, control costs, and drive profitability.
• Contribute to strategic planning, budgeting, and forecasting across the assigned departments.
• Promote a culture of hospitality, teamwork, and inspiring leadership across all operational areas.
• Guarantee outstanding guest experiences by anticipating needs and exceeding expectations.
• Maintain effective communication and collaboration among departments to ensure seamless operations.

• Minimum of 5 years of experience in similar positions within luxury or 5-star hotels.
• Comprehensive operational expertise in Food & Beverage, Front Office, and Housekeeping.
• Degree in Hospitality Management, Gastronomy, Business Administration, or a related field.
• Advanced English (required); proficiency in French or Portuguese will be considered an asset.
• Demonstrated leadership skills with experience managing large teams in demanding environments.
• Strategic mindset, strong business acumen, and commitment to service excellence.

Skills:

• Positive Orientation

• Develop an empowered team

• Team leadership

• Foster clear and precise communication

• Facilitate teamwork

• Decision-making

• Self-development and self-management

• Strategic analysis

• Planning and operation analysis