Customer Care - VIP Advisor

Join us at the Accor Global Reservation Centre where you can experience daily growth, meaningful work, and a welcoming culture! For 30 years we’ve been a presence in Moncton, proud to be an employer of choice, renowned for our community contributions and dedication to creating memorable luxury experiences for our guests.

Customer Care - VIP Advisor

Does Luxury speak to you?  As VIP Advisor you will be getting to know our most valued clients to anticipate their every need and create exceptional travel experiences.  This role delivers an all-inclusive VIP Service for Residential Owners, Hotel Owners, Shareholders and Brand Partners. As their single point of contact you will provide personalized recommendations and the exclusive concierge services that truly define luxury. 

What you will be doing:

• Deliver an all-inclusive VIP service for Residential Owners, Hotel Owners, Shareholders, & Brand partners
• Offer your expert recommendations based on product and destination knowledge and assist customers in all inquiries
• Maintain our extensive guest profile history database of personal preferences and information
• Collaborate with Coordinator, Customer Care (VIP), our hotel designates and corporate administrative colleagues to provide seamless guest experiences
• Follow standard operating procedures to ensure accuracy, and be a contributing participant in team process update calls

What's in it for You:

• Competitive compensation, including 4 weeks paid vacation annually, 13 paid statutory holidays
• Remote Work Flexibility: Enjoy the convenience of working from home after completing the 4 weeks of fully paid personalized training, in our Centre in Moncton in a small group setting.  Must be able to attend the in-person training, we provide travel and accommodations for qualified candidates.
• Comprehensive Benefits: Medical and dental coverage for you and your family, with company-paid premiums and a company matching pension plan of up to 5%
• Annual wellness subsidy of $300 to invest in your well-being
• Travel Discounts: Enjoy exclusive, discounted rates at our iconic Accor luxury hotels around the world

What you need to be successful:

• Excellent verbal and written English communication skills
• Minimum of 1 year of experience in a related sales or customer service position
• Experience and/or Education in Hospitality, Tourism, Sales, Customer Service, Contact Centre 
• A willingness and devotion to serving the needs of the international traveler
• Desire to work cohesively as part of a team, with demonstrated listening and organization skills
• Self-confident, with the ability to motivate others to action in a tactful manner
• Experience is working with Microsoft Office and the ability to learn new software and multitask effectively using multiple internal programs
• Work effectively under pressure in a fast-paced environment, with an ability to discern priorities and adapt quickly to different situations

 Location, Availability and Remote information:  

• Must be currently legally able to work full time in Canada
• This is a full-time, permanent career position, we do not offer part-time or summer only student positions
• Must reside in and be working from one of these Canadian provinces: New Brunswick, Nova Scotia or Prince Edward Island
• Can be Centre-Based, Home Based or Hybrid
• Must have suitable internet connection and home office space for Hybrid or Home Based
• Shifts will include afternoons, evenings and holidays, and some weekends

Your team and working environment:

The VIP Customer Care Team is a close-knit team of experts who take pride in providing luxury customer service for all of our guests.  We work collaboratively to ensure a seamless experience for our top-tiered members and a fulfilling and fun working environment for our team.

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why Accor Global Reservation Centre?
Our workplace culture values diversity, sustainability, and community impact. You’ll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. 

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

@ Accor Hospitality is a work of heart

How to Apply:  careers.Accor.com   Use Keyword: Moncton then scroll down to view our open positions

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