- Integral
- Permanente
- Vendas e Marketing
- ACCOR
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Gurugram, India
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REF3376Q
Customer Care Executive
Region
Accor HQ
Accor Plus, the most expansive travel, dining and lifestyle program in the Asia Pacific, enables you to do more, in more incredible ways imaginable. Enjoy more destinations and styles at over 1,000 hotels and 1,400 restaurants across 20 countries.
Job description
Role & responsibilities
- To provide the best member experience to existing members by handling incoming calls on the inbound channel.
- Acquire nominations to support sales offices.
- To keep themselves updated with the ongoing changes related to the product knowledge.
Building Contacts
- To Provide members first call resolutions.
- To earn an impressive CSAT score as designed by the Accor Plus Management.
- Responsible for handling escalations within the defined TAT.
Main Complexity/Critical Issue in the job
- On call resolution should be attempted for all member's queries and concerns.
- The influence renewal rate for the members.
Any graduate
Great communication skills
Deixe seu coração guiá-lo em um mundo onde a vida pulsa com paixão.
Diversidade & Inclusão para a Accor
significa acolher cada um e respeitar suas diferenças, priorizando apenas
qualidades e habilidades na ampliação de oportunidades de emprego e
desenvolvimento. Nossa ambição é proporcionar emprego com propósito, e uma
cultura acolhedora, excelentes condições de trabalho e promover o
desenvolvimento de todas as pessoas, incluindo as pessoas com deficiência. Não
hesite em nos informar de quaisquer necessidades específicas que possa ter para
que possamos levá-las em consideração.
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